Motorcycle Mall / Service Department
I bought a brand new 2008 GSXR from the dealer and the experience was great. I managed to work out a great deal for the bike, although my sales girl wasnt too happy, the financing went great, and the exit couldnt have been better... UNTIL, I had to deal with the service department.
Note, when I bought the bike, there were key questions that I wanted to ask the sales person and she confirmed. The main thing was the warranty and what it covers. Her answer was EVERYTHING, but the clutch. A few days ago, my brand new bike with 800 miles died on me on the highway and thank god for roadside assistance, through my insurance.
I noticed the bike was backfiring and a light was on the dash and it said SD on the indicator. When I got home, I pull out the manual and it stated, steering damper solenoid, speed and something else electric malfunction. I had it dropped off that same day with detailed information about the malfunction.
Here's where the BS begins:
I get a call back from a gentleman named Steve. The first question I get is "Where did I get this bike from?" Even though the keychain, being prepped and all service records show Motorcycle Mall. Second, I get a comment that I didnt get my first service done, when it was done at 500 miles in August, then miraculously he finds it once I told him I had the paperwork. And third, I get the lamest excuse of a loose battery terminal being the cause of all this and NOW, my battery is completely dead. My bike's issue did cause the battery to drain, but at the same time, it would spark back up in 20 minutes and when I dropped it off at the dealer, it turned ON!
This is all a case of them wanting to get cash out of their customers, since Suzuki wont pay them, what a cash customer will for the same work. Once I heard the run around and told him that the bike is new and under warranty, now the battery is not covered, but what happened to EVERYTHING being covered but the clutch?