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We enrolled in the 12 month Tie of the Month Club. The description of the club indicates selections will be varied. After a few ties were received, it was evident most of the selections were for blue suits/blazers. The recipient wears a lot of grey & black suits, thus after another blue tie was received it was returned. The Club guarantees 100% satisfaction, exchanges made without question at no additional costs & free shipping. When I called about the return postage I was told they didn’t cover that. After another 2 email contacts asking for clarification about the “no additional costs/free shipping” I was told I would receive a refund for the postage paid on the returned item. This refund has not been received yet after 5 weeks. The next tie received again was not only another blue but the design was quite hideous, so once again a return is needed. After another contact I’ve been told I should receive the initial postage refund, I can cancel membership but will have to pay return postage on the most recent item. Granted, the return postage is not a high amount but the site’s wording is very misleading.
The following is copied Q&A from the Tie of the Month website: http://www.amazingtieclub.com/faq.cfm
5. What if I don’t like one of the ties? Do you offer a guarantee? Your satisfaction is our business. If you’re ever unhappy with a tie you receive, simply return it to us for an alternate selection. No questions asked and no additional costs!
And - FREE SHIPPING every month!
Tie of the Month Club, one club offering thru Amazing Clubs, 700 Canal St, 5th Fl, Stamford, CT 06902
I, for one, love a CEO who stands up for his employees and isn't afraid to hit back when dealing with an unreasonable and entitled customer. If you've ever worked in retail (or online retail) then you know that the old adage "the customer is always right" is far from the truth. Bravo to Mr. Paterson and count me as a future Amazing Clubs customer.
Similar expereince with Amazing Clubs: Bad club, bad people,
Amazing Club’s amazing CS blunder.
How John Paterson, founder of Amazing Clubs’ (ICG America), replied to a customer complaint with insult-riddled emails.
The customer received an item that was not as ordered and complained to customer service.
The customer received the first shipment from the Beer Of The Month Club sold by Amazing Clubs. The product as advertised on the site clearly promised “up to 4 different varieties” of beer, but only sent 2. When the customer inquired, they told him that the program now only shipped 2 varieties per month. Since the product was not as advertised, the customer canceled the order and requested a full refund and pick up of first shipment.
The initial CSR, also the head of operations for this 10 million dollar firm, treated the customer very rudely. Since she could not counter the valid argument with one of her own, she became more and more rude. The customer had to end the conversation because it was like arguing with an arrogant 12 year old.
Feeling unfairly treated, the customer emailed the company’s founder and followed up to get a reply. When the founder finally responded, he was just as rude as the CSR and even more arrogant. He refused the request for a full refund, said he did not believe the customer and told the customer that the company was better off without him as a customer. In a subsequent email, he became insulting in the manner of a 12 year old. The customer tried to reply, but the founder had blocked his email address- I guess it was important to him to get the last word
Here is a copy/paste of the product description from the web site:
Each monthly selection features twelve bottles of hard-to-find, micro-brewed beer from two different award-winning breweries and each shipment includes up to four different varieties of premium beer.
Here are excerpts from his replies. Not one word in the text selections below has been altered.
-I do not agree with your email nor your comments regarding Elena Loyola
-when it comes to Elena's word vs. yours, it's a very easy choice for me
-Your decision to take your business elsewhere is a very good one for our company
-Your interpretation of our product description aptly demonstrates your remedial understanding of the English language
-And, by all means, please feel free to consider this email harassment
-It's really very simple and even you should be able to understand it
-I realize this is probably hard for you to understand. But then, you are one of those consumers who has been gifted with an unreasonable sense of entitlement
-You are exactly the kind of customer (and person) I try to avoid and that is one of the main reasons I have been so successful in building numerous multi-million dollar companies with hundreds of thousands of satisfied customers
-I'm very, very good at what I do.
-You, on the other hand, are a fine example of what is wrong with our society in this age: just another person who thinks he's special for no reason and who wants to be treated as such without regard to what he is actually entitled
-Best, John Paterson Founder & CEO ICG America, Inc. 203.517.4560 jp@icgamerica. com
See their “F Rating” on their Better Business Report at:
the Connecticut Better Business Bureau go to consumer sections and
Then type in “Amazing Clubs”