This company is a scamming joke!. I hired them in March 2014 to build a pool at a brand new house that was being built. Fast forward to the middle of June, 2 weeks prior to when they were supposed to start and I get an email confirmation telling me that the pool build is a go for June 30. 3 days prior to the start, I call them to find out how I need to make the first payment to begin and they tell me that
A. They now need an extra $1400 to start the excavation because all of a sudden there is less room for the equipment to get through.
B. They cannot tell me when they were able to begin
C. They could not tell me when they might finish even though the owner said it can be built in 5 1/2 weeks start to finish
D. There might be more charges once they begin excavating including my driveway, neighbor and my fence, sprinkler system...etc
Owner came out to the house to tell me these things so we mutually agreed that they should not begin the build since I needed the pool completed by the end of August and he had no answers for me. I asked the company for a full refund of the $2100+ and the owner told me I cancelled the contract and thus they are keeping fees like administrative, restocking and others. Almost a month later and still no money has been refunded to me.
BEWARE of this SCAM. They left me with no time to find another company to start and finish my pool build. This I am certain was timed purposely to try to get me to pay more then the signed contract amount.