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Miller-Plante / Fraud and scam

United States Review updated:
Contact information:

Miller-Plante sent a box of their septic-tank treatment to our house in the summer of 2001. I called and asked them to come pick it up, we didn't want it. The guy tried to make a deal with me, lower the price, and used every stall tactic in the book. I finally filed a formal complaint, and then I called UPS and filed a complaint with them as well, and they sent out a call tag to have the box picked up and sent back to Miller-Plante at no cost to me.

Guess who called tonight, 7 years later?! They asked to speak with my husband and when I asked, can I tell him who's calling the lady told me Miller-Plante. He's a current customer of ours.

I quickly replied, "Oh NO HE'S NOT!" You're the people with that septic tank crap. I called UPS..."

(that's when she hung up on me, so I didn't even get to finish yelling at her).

Imagine the nerve, trying to pawn this stuff off on us again after all this time. Our number is on the Do Not Call Registry, so I just went and filed a complaint there.

More Miller-Plante Complaints & Reviews


Sort by: UpDate | Rating
  18th of Feb, 2009
Agree Disagree 0 Votes
They did the EXACT same thing to my brother. Unfortunately he agreed to give them $60 for the product and they sent him an invoice later saying he owes them an additional $200. They now say they don't take returns and won't refund his money. I encourage anyone who has a similair story to report these people to the Better Business Bureau! I have included a link to their web-site.


The Better Business Bureau rates this company an "F" see below for their explaination.

Rating Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
  4th of May, 2009
Agree Disagree 0 Votes
Thanks for the Up Date, and saving my time;as I was about to go to work for Miller, Rip-Off Plante.

I guess, "It's a ### Buss"..., anyway.
  29th of Apr, 2010
Agree Disagree 0 Votes

Miller-Plante - Impossible to return product
United States

I purchased the Enza wash balls after 2 different marketing calls. I use the septic product, so they had my information. The sales people were fairly high pressure. I used them for 2 weeks and was not at all happy with them so called for information on how to return for refund.

The customer service lady said that would have to come from the evening person. He returned my call and talked non-stop re: how good the product was. I asked him several times to please give me the return information. After continuous hot air, he suggested a discount and several methods of improving on the product.

I finally accepted the discount and agreed to keep the product. I told him I would never, ever purchase another product from Miller Plante and they do not stand behind the 30 day full refund claim.
  5th of Dec, 2010
Agree Disagree 0 Votes
Miller-Plante, Inc.
P.O. Box 940711
Maitland, FL 32794-0711

Phone: 1.407.875.3131

Customer Service:
Phone: 1.800.929.2722
Email: cs@millerplante.net

Sales Department:
Phone: 1.888.475.0004
Email: rcv@millerplante.net
  3rd of Jan, 2011
Agree Disagree -2 Votes
I've been a customer of miller plante for over 15 years and i'm very satisfied with their products and customer service. maybe you should have given it a try?
  25th of Oct, 2017
Agree Disagree 0 Votes
@NICEGUY79 I did give it a try! This company is a fraud. Maybe it started out as something different but they are now nothing more than scammers! Using bullying and scare tactics to sell products. If a company must resort to this type of selling, there's an issue.
  20th of Apr, 2011
Agree Disagree -1 Votes
For those who question the need to use Bacterial Treatments, Consider This: The New 2011 EPA Mandates require new septic system inspections and GPS, pumping mandates, mandatory replacement and repair and also banning of septic systems and cesspools in rural areas and near all waterways. Some States require septic system inspections, pumping or replacement before selling your home and if your septic system fails you must connect to the city sewer or sell your home.

To have the best chance at Passing the New 2011 EPA Drain Field and Nitrate Level Inspections; which are happening across the Country with as little as a 2 weeks notice; Use the All-Natural http://www.MillerPlante.net "Septic-Helper 2000" and the Phosphate and Nitrate Free "Enza Washer Balls". The Septic System Treatment has the natural bacteria and enzymes that liquefy the waste in the tank AND out in the drain field.

New 2011 EPA mandates say that even a slow drain in your drain field or elevated Nitrate levels could require replacement of your entire system for $20, 000 to $40, 000 or move out of your home or business.

Septic System News - http://www.Twitter.com/MillerPlanteInc

UN Agenda 21 (Sustainable Development) - http://www.un.org/esa/dsd/agenda21/res_agenda21_18.shtml
US Clean Water Act - http://www.epa.gov/history/topics/cwa/03.htm
EPA TMDL (Nitrate Limits) - http://www.epa.gov/chesapeakebaytmdl/

  20th of Apr, 2011
Agree Disagree -1 Votes
Miller Plante policy has always been to have a recorded phone call with our customers ordering and they are always confirmed a 2nd time with a call from our shipping department. Customers who reject the USPS delivery or decided to return within 30 days are always taken care of.
  3rd of Jul, 2011
Agree Disagree +1 Votes
  3rd of Jul, 2011
Agree Disagree +1 Votes
I was contacted by miller plante after i agreed to a 30 day trial offer when i recieved the package it stated it was a 6year supply. i never agreed to a 6 year order . when i called to return they told me i couldnt and i was responsible to pay$209.95 i am a senior citizen and live on a fixed income...the responded..we dont care. you have to pay for it or we will sent it to collections...I ONLY AGREED TO A 30 dat TRIAL NOT A 6 YEAR SUPPLY . I AM 89 YEARS OLD. HOW DARE THIS COMPANY PRAY ON OLD AND ELDERLY PEOPLE...SHAME ON YOU !!!
  8th of Jul, 2011
Agree Disagree 0 Votes

Miller-Plante - Harrassment
United States

My brother bought the septic helper that seemed to be little more than a hundred dollar bucket of sawdust. They wouldn't take it back. They call 10 times a day, use different numbers... cell phones and the such. F these A-holes. They call back 5 times in a row. They call on Miller Plante 321-460-1519 also the cell phone 330-839-5602. They act like arrogant a-holes and of course they don't sell your debt to collection because they are a fraud company, the FBI should look into these ***. They call over and over.
  1st of Mar, 2016
Agree Disagree 0 Votes
I continue to receive calls from Miller-Platte after 15 years. I do not want their products, and discontinued their products back in 2005 I believe. Now they call my home, and their caller idea shows an 814-474-xxxx landline phone number which is local to my area, but they are not local, they are out of Florida. The above remarks from others must be true...fraud, scam, bad experience, impossible to get them to take your phone number off their list.
  8th of Jul, 2017
Agree Disagree 0 Votes
@Jan Stromenger Smith Below is an excerpt from the FTC website regarding calls from telemarketers:

"A company with which a consumer has an established business relationship may call for up to 18 months after the consumer’s last purchase or last delivery, or last payment, unless the consumer asks the company not to call again. In that case, the company must honor the request not to call. If the company calls again, it may be subject to a fine of up to $40, 654."

Miller Plante doesn't care about the FTC rules and cares even less about their customers by spoofing, making you think someone in your local area is calling. A reputable company would stand by their name and not have to resort to deceptive practices. They only want you to pick up the phone so they can pressure you into buying their product which may or may not work (based on the way they operate, I tend to believe they it doesn't work -- if it did, they wouldn't be so sneaky).
  22nd of Mar, 2018
Agree Disagree 0 Votes
The same with thing has happened at our home. Calls are constantly coming in from different numbers from this company. My husband did order from them a few times and even when we were stocked up for 2 years they kept calling pressuring for a sale. Tonight we received one in which the guy said there was a problem with the product that we needed to know about. My husband would not talk to him. The man retorted: " Well good luck"! If their product is so good why do they have to pressure people to buy it? The high- pressure sales are exactly why I don't even trust the product!

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