The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Midwest Airlines / Bad service

1 United States

I traveled to Boston to be there for a friend whose daughter was killed by a drunk driver, and the high school was awarding her mother her diploma. On my return flight (#2816) from Milwaukee to Columbus Ohio, I discovered that a brand new bottle of perfume that was in its original box had spilled out all over my clothing, and had saturated the suitcase. I went to the information desk on the baggage claim level, and the attendant paged Midwest 4 times for an agent to come address the issue. Nobody came. The flight attendant that was on the flight I just got off was standing there, and was very rude and apathetic, and the only thing she said was "yeah I can smell it". No concern whatsoever. Finally I saw the person I was waiting for take her luggage off the belt and I approached her and told her what happened. We proceeded to go up to the ticketing/check in area, and she called the customer service #. They told her that they wouldn't do anything to compensate me because I didnt put it in a plastic bag. I have flown many times over the years and NEVER had any problem with any airline until now. If they weren't so rough with people's luggage the perfume should and most likely would not have spilled out. I want to be compensated for my time, aggravation and a fair $$ amount it would take to have my clothing dry cleaned as well as having my suitcase cleaned and replacement of the bottle of perfume. I was very stressed out already due to the reason for my trip, I was extremely tired and then to have to deal with such lack of concern is TOTALLY UNACCEPTABLE. Without customers they would be out of business, and they need to remember that and treat them with courtesy, concern and respect. Please help me get this resolved.


Post your comment