Metro Custom Dyeing review: Horrible Service/Results 25

I dropped off a blush colored dress to be dyed black (I was told by the woman who runs the shop that other than the threading potentially not dyeing, it would be the best color to dye the dress). I was grateful for her advice and gladly paid $150 ($100 for the dye and $50 to rush the dress to be completed within 7 days) for a wedding. I went to pick up the dress 7 days later (Thursday), no one mentioned that the dress was bleeding and I was asked to leave a yelp review. Two hours later, I tried the dress on and it proceeded to bleed black dye on my skin. When I called Metro Dyeing, the woman who answered the phone told me this "never happens" and that I should "check the [Metro Dyeing] reviews on yelp." She said she was "heartbroken that this happened" and that her colleague would pick up the dress the following day (Friday) and work with the dye house to have the dress rinsed so it could potentially be ready that night. The following evening (Friday) - exactly 17 minutes before I was told someone would meet me with my dress - I got a call letting me know the dress, when tested against other fabric, dyed the other fabric black.

Metro Dyeing said they could send me my dress (still bleeding) or they could continue to rinse it and I would need to get a different dress to wear for the wedding. Again, I was going to a wedding the following day...the bride was wearing a white dress. When I would hug her, I would be wearing something that could dye her wedding dress black. As I could not wear a dress that would potentially ruin my friend's wedding dress, I asked Metro Dyeing to please continue to rinse the dress until it was actually ready and requested a reimbursement of the rush fee. To be clear, I did not ask for a refund for the dyeing of the dress, simply the cost I paid to have the dress completed in time for me to wear to the wedding. Metro Dyeing told me I would receive a call the next business day. When I did NOT receive a call from Metro Dyeing, I called the store and was told the phone lines were not working and that someone would call me back. No one from Metro Dyeing called me back that day so I followed up myself the following day. At that point I was told, there was no confirmed date available as to when I would be receiving my dress. And, there would be no reimbursement issued as "dress was ready but it was bleeding." I explained that I was taking notes on the call as I was confused as to how something could be "ready" and yet "was bleeding" and was told that the company owner said, "the dress was done and ready and the bleeding was outside of control" and "we didn't do anything negligent." At this point, I told the woman from Metro Dyeing that I wanted to have someone, anyone, call to tell me when the dress would be complete and requested again to have a refund on the rush fee. I also let her know that, per her first request to me the day I dropped the dress off - I would be posting on yelp about my experience. However, out of respect for her that I would not include her name. I also offered to wait 48 hours for the company to provide more information about where the dress is/when I will be receiving my dress; and any details about a reimbursement for the rush fee.

The next day when I called to check in, Metro Dyeing told there would be no reimbursement on the rush fee as the job was "done on time, even with the bleeding" and that the owner said my heads up that I would be posting on yelp was "very threatening." I am also in a customer service business, I was by no means trying to threaten anyone. Rather, I was providing a heads up, from one customer service professional to another. At the time of posting, I have yet to receive the dress - or an update as to when I should expect to receive it - or reimbursement for a rush fee on a dress that I was not able to wear as it was still bleeding dye when I picked it up.

Hi there Miss piggy, I am pretty sure you just concisely validated all of the prior accusations: you are on here to cause trouble; not to help consumers. We all came on here for one reason, to pester you until you duly documented that you are in fact on here just to cause trouble, to enrage complete strangers. A rather cowardly act if I may, you are a nameless and faceless opponent, the bottom of the hierarchy for certain. You fell right into it - In the last post, you were clear that you are here to get under the skin of as many people as you can. That you want more people to hate you by Summer? We came here to serve a purpose, and our purpose has been served, you have been called out. On that note, our work is done, your message is pointless - your words are moot. Should you feel the need to write senseless jargon from here on, knock yourself out, you will be at the bottom of the barrel, where you belong, with the sediment of this meaningless, counterproductive, and most certainly... petty dialog.

It is completely obvious that you come on here to cause trouble to successful business owners, the evidence precedes this email, the content does not lie.

Get lost Miss Piggy, everyone on here hates you.

Game over Miss Piggy...you lose.

So, I am glad to see that you fell into my trap. You claimed early on that your sole purpose for posting on hundreds of pages is to help posters. It is now clear that you are on here only to amuse yourself and wreak havoc on businesses that you know nothing about, sinister if you will. Why else would you still be on here arguing with me? The matter has been resolved, you acknowledged it. Why would you continue to clutter this page with rubbish? Because you have no life, no friends, and it hurts so much that you need to hide behind a picture less, nameless profile trying to enrage any stranger that you can, infect others with your cancer, that is why. You will slowly simmer in your own oozing misery and live in pain, as you already are - considering that this is where you spend your free time. How else could you reply to posts on here in such a timely manner, nonetheless maintain multiple other arguments on other complaints that you are currently fueling? Enjoy you next mission, I will be right behind you miss piggy.

My work is done here, unlike you as evidenced by the tens of dozens of random posts that you have placed, I have a life. Enjoy yourself on here you fat [censor] pig, God only knows the countless empty bags of potato chips and twinkie wrappers that surround your pathetic [censor]. Peace out Miss Piggy.

Hey ErinSandler... go back in your fu*&ing hole you weasel.

I just wanted to state that everything with Metro Custom dyeing has been resolved and I am satisfied with the results. John emailed me and it is all fixed now. :-)

Thanks!
Jamie Smith

STOP You all need to stop contributing to this. Jamie Smith and ErinSandler ARE the same person and I have proof. My name is Keith Hedding, I went to school with Jamie. My father owns a local business in town and she did the same exact thing that she is doing to this poor guy. My father is an honest business man who has been running the same business for over 40 years, he is considered an institution in town among all of the locals and is well respected for honesty and integrity. Jamie used my fathers company to repair ( I am not going to go further in details with the company name because we are pending litigation) something of hers. 2 months after the work was done, Jamie disputed the charge on her credit card saying that no such service was ever provided. Then, Jamie went on to Complaints Board and used the alias ErinSandler to torment my father and make him look guilty, for something he never did wrong. about 2 weeks later, sure enough, we were contacted by another alias of Jamie's suggesting that they could clear our bad name from this website for $2, 000 (all of her addresses go to her home). Well, my father is better than that. He subpoenaed Jamie to court. We are awaiting trial, but I will post the legal documents here as soon as they are available. My father is also pursuing criminal action against Jamie Smith for Extortion and fraud. Please stay away from this girl, she is BAD news.

LOL yeah right. Just like you (ErinSandler) accused the owner of being the same person, your doing the same thing you coward. We know your game. I just saw your pictures on My Space, it looks like maybe mommy should stop feeding you so much LOL hahaha

All right, coming clean! I'm the 'terrible customer'. This is MY side of the story. Please everyone, understand that it was a gargantuan misunderstanding.

"We see what you wrote on CB, I will now be handing your information over to my IT department to blog on various sites, listing your name and information to warn other businesses about doing business with you.

We are internet savvy and will use every resource available to us to warn the public of you."

This is the message I got today from John Breining, the owner.

#1 I only got mad because I thought that basically they were ignoring me. I only said I'd complain on websites if they continued to 'ignore me', but when I found out it was a misunderstanding, I decided not to. I definitely regret the emails now.

(I only left the previous comment because I was upset that the owner was so awful to me over the phone). Such hate in his voice!

#2 I would not describe the paperwork I sent as incomplete, I wrote that I wanted the lace on the dress to match the satin lining exactly, apparently that wasn't such a simple request?

#3 I have extensive, perfect ebay and Etsy feedback scores, and I'm often described as a sweet girl. So, the CEO can say whatever they want, I don't mind!

And, I don't know who Erin Sandler is, I had never been on this site before I was dealing with said company. What the CEO said is a patent falsehood. I wish I HADN'T joined, because now I'm accused of spamming and being a bum.

I also like that the CEO pointed out that I lived with my mom, like I'm a bum! Of course I'm going to live with my mom, I'm under-age and it's a free place to stay while I go to college! :-)
I'm sorry, but that's quite low.

Does anyone have any suggestions on how to prove that I'm not the erin sandler person?! I would really appreciate it.

Erin Sandler, thanks so much for saying you're not me!

Most Sincerely,

Jamie Smith

Yup 4Q Erin LOL.

Hey ErinSandler do you know what 2Q + 2Q equals?

verynice and ErinSandler have to be the same person, what is the likelihood that two people from Wyoming are going to be complaining about a fab dying business in NYC on the same day? I woudl say slim to none.

And I deal with this business, I take all of this garbage as offensive and childish. This business is a prominent name in the New York garment district who has been written up in Vogue, The Wall Street Journal, voted Best of New York by New York Magazine, Harpers Bazaar. The list goes on and on. That is real verification, the rest of this is just a joke.

ErinSadler is a scammer. If a customer posts a comment on a public board, of course the owner has the right to reply with their name. What else are they going to do, make posts under fake names like Erin Sadler so no one really knows if the claim is even valid. This site is a joke, I will guarantee you 90% of it is false information.

Nope, that is not the case LOL. And what is your real name Robin Hood perhaps? Or do you not like being called out? Let's see if you can put your money where your mouth is scammer. I am on here to protect business owners from parasites like you. Do you spend your days just surfing around this website? Nope, you are a scammer. If you are really the guardian angel that you say you are, then make yourself known.

ErinSadler is a scammer, she was arrested in Nebraska for extortion. She posts negative comments on businesses pages and then sends them emails offering to remove the negative content for fees. Pay no attention to this, it is happening more and more on websites like this. If you irritate her badly enough, the d-bag comments will be nothing compared to what you will see, she get's very graphic.

How exactly are you helping people? This business owner claimed his case. Do you know the owner? Do you know the business? Do you know the customer? How exactly do you find yourself helpful? By adding your two cents to a case that you have no knowledge about. I would say you are more of the parasite mentioned above. And what is the d-bag comment about, that really shows your colors.

I agree with CB Crusader, there are too many losers like ErinSadler on this thing just looking for trouble. Click on her name, she has complained on 135 pages, probably more now. What is that all about?

I am also not a customer, but chase down parasites like the one above named Erin Sandler. Erin Sandler has commented on 135 pages, seeking to wreak havock on peoples businesses. All I have to say is... get a life.

I am the CEO of this company and although it is against my better judgment to contribute to this blog, I find it necessary to put my foot down and explain who we are. First off, the argument I have with this website is that anyone can write a comment about your company, regardless if they have done business with you or not. Anyone can sign up with an alias and a gmail address and take a stab, or multiple stabs at your company, non-verified. It is like a newspaper that is written by unknown authors. Although I do not agree with the first complaint, that woman was a legitimate customer who is entitled to her opinion.
Our business operates in segments: Commercial dyeing for the fashion industry and dyeing previously dyed garments for the public. I do not have to explain the fashion industry side, they know who we are and we have long established relationships with our customers. Our most recent offerings: Dyeing previously dyed and finished garments. This is an arduous process which cannot be scheduled, rushed or planned with precision and probably applies to you.
Greige goods, or raw materials are fairly predictable to work with, because there is a starting point, you know the composite properties of what you are working with. However, a finished garment or textile has softeners and auxiliary chemicals which were applied to soften the fabrics and stop the dye from bleeding etc... Furthermore, an assembled garment can consist of multiple fibers, which all have to be dyed with separate formulas, sometimes with different equipment – this takes time. Due to the inherent chemistry of a finished garment, there is no way to pre-formulate the dyes and chemicals that you will need to use in order to achieve a consistent color match, there is most often no sample to test. When our dyers add the dye, they cannot go too dark or the garment will be destroyed, so they often start out lighter and then adjust the shade accordingly – this takes time. It is for that reason that we do not give an exact turnaround time on our website, the process can take one, two, three or even four rounds of dyeing in order to achieve perfection, it is not like ordering a pizza, and we will not stop until we achieve perfection.
The names verynice and ErinSandler are both the same customer using an alias, her name is Jamie Smith from Wyoming, she is a girl who lives with her mother. Jamie sent in a dress with incomplete paperwork, her mother admittedly never gave her the multiple messages when we called, and then Jamie persisted to harass and threaten us because her work was late, and yes, I did say threaten us. We are a very busy, professionally run company with major fashion industry clientele, all verifiable. To be Frank, we are only interested in working with professionals and do not care to work with impatient, irrational people like Jamie Smith, it is not feasible. We do not sell, distribute or reveal customers names and private information, all information is confidential. However, should you decide to broadcast a dispute publically in a manner such as Jamie Smith, then you should naturally expect a response.
If you would like to learn more about our company and our services, please feel free to call 212.391.1001, you will be greeted with professionalism and courtesy.

I agree. I have used this company too and have also been thus treated. Don't go here if you don't have to

Do not go to a place that does not respect their customers. I also had a horrible experience resulting in the loss of hundreds of dollars and the company also refused to acknowledge it. I will tell everyone I know in the fashion industry to never use this company.

I am writing on behalf of the CEO of the company. The customer, Shannon Chisolm, sent a David's Bridal white slip to be dyed Turquoise, order # 92518. Initially, Ms. Chisolm indicated that she would like to use the batch coloring option, which is a more economical alternative to some of our other processes. Our disclaimer states that we will dye the garment to a pre-formulated color, but it may not match exactly to a standard.
Ms. Chisolm signed our disclaimer (attached), that clearly states we cannot be responsible for inaccurate colors when handling finished garments, which was what she sent to us. Furthermore, Ms. Chisolm noted that there were no tags indicating the fiber content of the garment, thus making it impossible for us to determine the outcome prior to performing the work. Fortunately, our dyers matched the standards to an almost exact match. We match our colors under cool white light bulbs which are the fashion industry standard light source, and determined that the match was close enough to pass inspection and send back to the customer.
Ms. Chisolm called us after receiving the garment and stated that she had her shoes dyed as a part of the outfit and that the dress did not match the ensemble. As our standard company policy, we instructed Ms. Chisolm to send the garment back to us, and we would adjust the color free of charge. Upon receipt of the garment, our laboratory adjusted the formula and proceeded to complete the necessary color adjustments as promised. The customer called our company and asked to speak with the owner. The CEO, who is an active member of the company, picked up with Ms. Chisolm and asked how he could help. Ms. Chisolm remarked that she expected the work to be done right the first time and expected the company to pay for overnight shipping charges so that she could have her dress in time for the wedding. Ms. Chisolm was informed that it is company policy to adjust colors as many times as requested until the customer is 100% satisfied, but that we will not pay for overnight shipping, as this is not possible considering the expenses involved. The company will, however, pay for standard return shipping. Ms. Chisolm said that this was unacceptable, elevated her voice, used profane language, and then hung up the telephone.
I will state that our company uses a Macbeth light box and a Cole Palmer NanoDrop spectrophotometer to meet color matching standards. Customer service is our first priority and we will always do anything to meet and exceed customers' expectations. An example of one of our thousands of satisfied customers can be seen at http://www.glamour.com/weddings/blogs/save-the-date/2009/12/adventures-in-wedding-dresses.html .
Our customers are more than welcome to visit our facilities in New York City or call anytime M-F from 9-6 pm. In closing, Ms. Chisolm’s garment was shipped back to her.