Medshield / A member for 11 day's and already having problems

I decided to join as dependant on my fiance's scheme after she received excellent service from you for the past 8 months. But whats happening now? I only joined medshield this month (20th) and ALREADY having problems. You deducted R1911 instead of R1308. When I send my application through, I asked on 2 occasions to 2 different people what the first an total monthly contribution will be and was told R1308 for the both of us. Today I spoke to Carmen who was very kind and helpfull and was told that it must be a mistake and said she will put a req in for the amount of R603 to be reversed. I really hope to see that amount to be reversed a.s.a.p. Let's hope this was the first and last problem.


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