I have been an MCI since 1981, my husband talked with an ATT representative and switched our services for approximately a week. The package he ordered was never installed. I called MCI on 9-26-07, l0-17-07,11-1-07 and 11-06-07 each time they will reinstate service within three to five working days. I have been on hold for fifty four minutes attempting to speak to operators, supervisor of each operation. How can I report this unacceptable phone service.