McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - employee forgot cookies
I went to McDonald's for lunch today (November 7, 2012) and ordered a McChicken sandwich, a small fry and three chocolate chip cookies.I received my order in a timely manner and the sandwich and fries were fresh and hot.However, I did not receive my cookies so I went over to the register and asked the little girl cashier where my cookies are and she told me she doesn't remember me ordering any but she can ring me up for some right now.I asked her if they will be free and she nodded her head no.I then asked her "Isn't that store policy?"She said "I'm sorry sir it's not." So I ordered my damn cookies and paid the $1.25 that I shouldn't have paid for them, received my cookies and left.
When I got home and after I ate, I called the store and spoke to the manager Miranda and told her the incident.She apologized but didn't offer any coupon, a free meal or even just cookies for free next time I come in.I'm very disappointed and will not go back to that McDonald's again!If an employee messes up and forgets something, then a customer should receive something for free.I did not!
Rodger Reyes El Cajon, CA
*Rodger and I don't know Out in Ohio, I don't know.
How many times are you going to type the same thing?I need a job?I have a job, hon.It looks you're the one who needs one!
I got my meal to go and noticed immediately that I did not receive them.I informed the cashier right away and apparently she didn't hear me say cookies when I ordered.She was dumb and deaf and I should have received free cookies.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Well I wrote that wrong.What I meant was I should have asked about the cookies right away because I should have received them as soon as I ordered them.
Uh okay Tasha11, you can think what you want.I don't know where the whole stolen car thing came from.Foxygrandma-I did check my order right away.What I should have done was asked about the cookies first since the cookies are right there when you order.I figured I would get them after I got my other items.So yes, I checked my order when I first got it at the counter.
tasha sounds like one of the shutins from that site. she needs to be curbed and shown the door.
tasha is trying to beat up OPs and turn this website into another my 3 cents . com.
tasha is a liar
I agree with others and that you don't deserve a thing. Also change your attitude. Your comments are rude and disgusting to women.
Poor Roger, he didn't get his cookies. What is this world coming to?
Whoa, dramatic much?It sounds like you had a good experience! Maybe you forgot to order them or the cashier didn't hear you.Many customers mumble things and there's usually a thousand other things going on in the restaurant and it's hard to hear.The employee even gave you what you wanted so I'm not sure why you're complaining.You just wanted something for free and decided to pick on a defenseless teenage girl.You coward!