Massage Envy / contract terms
Last September I attempted to close my account with MAssage Envy. I was told I could not use the massages I had purchased even though I had paid $708, or $59 per month for the said massages. When I objected to the confiscation of these massages, I was told, on or about September 20, 2009, that I could suspend my account and transfer the paid massages to a point system to be used with a six month period. This six month period, which was confirmed in a written statement, would end six months from the date I signed the conversion. This date would be on or about March 19, 2009.
Much to my dismay, I discovered without notice, that my credit card was charged $59 on February 20, 2010. Since I had a 12 month contract with Massage Envy, one that I had attempted to close in September, I, under no circumstances, allowed Massage Envy to charge my account at will. I have not used the said massages I paid for, which Massage Envy was paid for and never had to deliver. Massage Envy is not a gym. Membership requires Massage Envy to provide patrons with a product. While I do not intend to ever use these massages, (who would go back for a massage after this), I will object to any debits on my credit card. I have notified the credit card company of this fraudulent charge and made a formal complaint with The Federal Trade Commission. It is my hope that some lawyer somewhere will take Massage Envy on and stop this business practice.
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