Maacs, Inc / Response from company
The following is an update for everyone who has posted on this site:
Emilio rodriquez received full refund 1 / 23
John mathew received full refund
Jordan romberg full refund through credit card
John holloman received 3 separate shipments from us (At no additional charge) and we have no record of your request to cancel your apecs. If you want to cancel simply request it through our ticket system.
Lance leidholm refund check mailed on 5 / 2
Marc miller refund check issued 3 / 20
Kevin holmes refund check issued 3 / 20
Matthew grife refund check issued 3 / 20
Matthew flood refunded $248
Nick praska received refund 3 / 13
Maj minnick full refund through credit card
Ben pierce received refund 1 / 2
The following i can’t help until i have your full name or order number.
The following i don’t have record of, please provide order number.
The following we had no record of cancelation, checks were mailed today for all items not received.
David sadler $76
Thomas fitzgerald $459. 48
Mark spivey $55. 45
Nikki ramsey $123
Tim poling $154. 75
Stephen hallenbeck $191. 18
Nick page in fact received two refunds, one from us via a refund on his card and one from his credit card company in the form of a chargeback.
Allow me to set the record straight. I am in fact a female service disabled veteran and a us citizen. I spent 15 years in uniform serving our country. I also haven't been on a vacation in years despite what is being said.
I am sorry that the handful of you were not satisfied with the service we provided. I take complete responsibility for how this was handled. The volume of the business we were doing overwhelmed our systems and it took some time to get it under control.
However, the abu production and delivery fiasco was completely out of our control, were weren't even notified by propper that there was in issue until months later. That being said we at maacs have successfully provided goods and services to tens of thousands of military members in our relatively short history. We were also one of the first companies to start delivering abus commercially the first week of august during our move to a new facility.
We have offered and continue to offer free shipping, free sewing and free equipment to help make up for the delay, all at our expense. We have done two, three and sometime four shipments per order to expedite getting whatever we could to you, again, all at our expense. We have also refunded nearly $200, 000 and counting to customers wishing to cancel.
If you wish to continue to take time out of your busy days to going on smearing my name and my company's name, that is your choice, but i would hope you would at least attempt to use our ticket system located on the customer service page of our website to communicate with us in the future.
As a veteran, i wish you all the best. I hope that whatever endeavour you choose to take part in after your military service goes perfectly. My experience however is that most people don't have the guts to put their own money and time on the line to start their own business