Lucille Roberts reviews and complaints 1
View all 62 complaintsLucille Roberts - terrible pople terrible customer service
0 Votes
I am a member at Lucille Roberts, I went there once ( that was to sign up) I have a 3 year old daughter with brain cancer and am unable to attend regularly. When I called the corporate office, they told me I can not get a refund and I should have paid in full if I had such issues. I asked to speak to a superviser there and was told they do not take phone calls, I wa also told to send my daughters medical records to they make "maybe think about something" But when I asked who I would be sending this information to they told me they couldnt give me that information . Lucille Roberts is the worst gym and has the most unprofessional employees working for them
The complaint has been investigated and resolved to the customer’s satisfaction.
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