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LoveMyShoes.com / Unresponsive, mistreats customers!

1 United States

I placed an order with Lovemyshoes in January 2007. After one of the pairs did not fit, I emailed the company about an exchange. No response. Actually, no response to phone calls (VM box always full), emails or fax for two months. It took filing a complaint with the BBB of New York to get any response at all. I returned my shoes and asked for a refund. After months of working with the BBB, they've given me a store credit. No way. Not after plainly dismissing me as a customer. Apparently, they've also recently changed their return policy to exclude refunds. But I am still fighting them - my complaint is now is mediation. I won't settle for anything less than a refund because I will NEVER put my confidence in this company again.

I highly recommend filing a complaint with the BBB. Enough of these and they will have to own it. Contact www.bbbnewyork.org!

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