Menu
Login
i have just applied for a loan only a inquiry and all of a sudden ive had a text through to my mobile that a direct debit payment would took out of my account i am outraged and there will not be any direct debit monies coming out of my account and being given to your company i will happily close my account all together in that case so i suggest your company dose not accept any payment from me
heidi ramsden
email [protected]@hotmail.co.uk
The complaint has been investigated and resolved to the customer’s satisfaction.
loanfinder have taken 2 payments of67.87 out of myu account in a few days of one another i want my money back
Hi,
My name's Candice and I'm the Compliance Manager for Loanfinder. I'm concerned to hear about your experience and I'd be happy to look into this for you.
Drop me an email: candice.gallab@rgroup.co.uk and let me know exactly what's happened.
Thanks
Candice
Hi Helen
My name is Tim and I'm the Customer Care Team Manager at Loanfinder. Please contact me directly on tim.plumbe@rgroup.co.uk, providing a few standard data protection details such as date of birth and postcode, and I will gladly issue you a full refund if you no longer want our service. We have a no quibble refund policy and process refunds immediately after receiving direct contact from any customer.
I look forward to hearing from you
Kind regards
Tim
tim.plumbe@rgroup.co.uk