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livecareer.co.uk / livecareer have taken money from our account monthly - do not use them

1 Guayanabo, United Kingdom Review updated:
Contact information:

Our child needed a CV. The "free CV" service has been charging us over £13.00 per month ever since (twice in January).
They justified this by saying they had sent emails to our 13 year olds account and we should have seen the terms and conditions. They refuse to return our money.
I am absolutely sickened.
Do not use them
I have lost over £125 so far

Ja
Jun 23, 2018
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Comments

  • Li
      25th of Jun, 2018
    0 Votes

    -Hello!

    Thank you for your feedback!

    We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.

    When your child signed up for our product he/she agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.

    Also when we request the credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:

    -Sales Page
    -Payment Page
    -Processing Purchase
    -Confirmation Page
    -Payment Confirmation E-mail (Automatic e-mail stating the date and amount of the auto-renewal.)

    Please contact us if you have any further questions or concerns about our products and services.

    -Best regards,
    LiveCareer

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