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Leor Skin CareTaken additional money from account

Review updated:

They have taken a total of £360.00 from my account after I asked for a trial of their products total cost about £6.00 I did not authorise this my bank has advised that there is small print which says if you do not cancel within 14 days they will send the products. I have only just noticed don't know how I missed it that in December 14 they took 2 payments had I received any products I would have realised for approx £190.00 and would have cancelled then they took another £190.00 in February. I have of course got the bank to stop ant future payments and as I have not received the goods then Barclays after I have completed paperwork will chase them I am so disgusted.

Mr
Feb 14, 2015
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Comments

  • Ma
      Feb 26, 2015

    Hi, as you are from the UK have a look at the EU Directive of 2011 on consumer rights. If you did not receive any goods yet send them an email that you are withdrawing and rely on this Directive. It tells you that your withdrawal period starts running from the moment you have received the goods. You haven't so this means you can legally withdraw from the contract and just ask for your money back. That is what I did today (making it very clear that they were acting against consumer protection regulation) and they send me an email 10 minutes later telling me they had refunded my money and it would be in my account within 1 to 5 days. Cheers

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