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Laptops Direct - HP Laptop / Poor after sales service

1 United States

I have a problem, in January 2007 I purchased a new HP laptop/notebook costing almost $400.00 from through Laptops Direct. I am not new to computers however although I read the instructions something went wrong when the machine installed the software, I couldn't use it. For the first two months I tried to get support from laptops Direct to no avail.

They then passed me over to HP Support and for the past six months I have been trying through them to get the machine to work, again to no avail. In desperation some three weeks ago I wrote to the sales Director of each firm explaining my plight and asking for help. To date I still cannot get the machine to work and although Customer Services have told their support people to get in touch with me there has been no response.

H. Hindle. 25 Meadow Rise, broadstone. Dorset BH18 9ED
Tel. [protected]

Va

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