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This company looks like a very professional and well established company. Nice website, all kinds of advertisements etc.. however, we ordered some Natural oils. 3 different types. One is a low grade "hinna" which smells like boiled hotdog water, i wouldnt put this perfume on my worst enemy. second was some "sandalwood" which someone in our comunitie's wife said it smells like nailpolish. The main thing we ordered was Oud a.k.a Agarwood, which is one of the most expensive oils (it is an Absolute oil) in the world. We baught roughly 100 grams, which was slightly over 500$. The other two were just to see what they were like. The descriptions of these were all very well written and did not describe what we got at all. We honestly thought the shipment was incorrect and they made a mistake, not quite.
So Mr J.K Saini said in reply that give it a week as it is a fresh batch and it needs time to mature. Good enough, we waited more than a week. Then he said ok if you want i will send you a batch that is to your liking. So 5 emails later, he said there is a holiday here for the weekend, festivals and what not (which we checked into and it was only a day that we could find ie Independance day).
Throughout this experience we were treated horribly and ignored half the time.
We would be waiting a few days for a reply, so I would email him from another email account asking him about something and i would receive a reply RIGHT AWAY! To which he emailed the original account to tell your friends to stop abusing /harassing me. I think he was just angry that we caught him trying to ignore playing the I'm not in right now game.
Anyways so we finaly said we just want a refund, because we are not going to wait and wait for this shipment to come, and he emails us back that I will be happy to answer any inquiries to resolve the issue... which is just another way to ignore the issue.
When we acused him and mentioned his Email's signature of Ghandi about the importance of the customer, he deleted it on the next email and even in the reply of our email he took it out, i dont know if he thinks he is destroying evidence or what.
We truly think he is just trying to fluff his way past 30 days so he can say "oh im sorry that 30 days are up and your refund is expired"
We will continue to expose this person and his so called business until justice is met.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hope these pictures will make it this time. One more try.
I had a similar problem. I was sent a the most terrible product poorly packaged, actually flopping around in a huge box. The shipper handed it to me with his nose squinting because, the box was spotted with oil. Stinking from the open boxes. I wrote to them very kindly telling them they have some serious issues with their bottles. They either are already open and seeping or they are covered in a string sticky glue that takes minutes to take off, then one must pry open the cork of the bottle. I had to use paypal to get him to answer me. But I made the mistake of trusting this gentleman and rescinding my case. He did send another order but the only thing he corrected was a smaller box. The bottles were still open and the cheap toxic boxing material were coated in goopy in resin. Just a terrible unusable mess. One needs a clean product. I had to use gloves and move the entire mess outside hoping this gentleman will finally do the right thing and allow me to return this mess. I write to him and never get any response.