LA Fitness / impossible to cancel
La Fitness - www.lafitness.com
2880 N Druid Hills Rd Ne, Atlanta - [protected]
Office of the Attorney General
Attention: Mr. Greg Abbott
300 West 15th Street
Austin , TX 78701
We are writing you to file a formal complaint against La Fitness. Since August of 2007, we have been trying to pay our final bill and cancel our membership with LA Fitness.
Initially, we tried to pay the balance and cancel over the phone. Unfortunately, we were told we must come into the gym where we signed up. Once we journeyed to the gym, we would be permitted to cancel our membership.
We went to our local gym. The name an address is:
2880 N. DRUID HILL
ATLANTA , GA 30329
We told to speak to the “operations manager”. Her name is Ashley. Ashley told us we needed to update our account billing information. Since we were recently married, the old billing information was referring to our old account.
At that moment, we simply offered to pay cash, write a check or use the debit card. No payment option could be received at the club. Ironically, all forms of payments were accepted when opened the account.
Furthermore, we were told to go online to cancel our membership. Ashley asked me if we had an online account. We prompted said no. Ashley advised me that she could simply create an online account. Ashley asked to wait a moment so that she could create two online accounts. Once the two online accounts were created, Ashley assured me that we could login and cancel.
Once the account was created, we respectfully asked her to cancel our memberships. She told me that we had to go online ourselves to cancel the membership. She stated that she could not cancel our membership. However, instead, she would be very happy to go online and update our billing information. Ashley was very persisted with updated our billing information. This is weird anxiety especially if we were extremely desperate to cancel our account. Ashley told us that we had to go home and login to cancel the account.
We went home. We logged in an attempt to finally cancel our accounts. We prompted to download a cancellation form. Per the online instructions, we to complete the form and mail it to the below address:
LA Fitness International, LLC
2810 Trinity Mills #209 - #322
Carrollton, TX 75006
We did this. However, we are receiving calls from them asking us to update our billing information. We have been explained that we have cancelled our account and we followed the instructions to cancel our account by mailing in the form. We were told that they did not received the form. We demanded to be cancel while speaking to the representative on the phone. The representative said that they could not cancel our membership. They again, almost robotically, stated that they could go online and update our billing information.
Please review this web link for more detail as it further explains the ongoing pain of the cult-like activities of the gym.
Under separate cover, I will be mailing LA Fitness another final payment for my wife. We are concerned that this may impact our credit.
We would appreciate if you could address this issue.
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