I purchased the Kiyoseki styler in 8/08 for $140.94 w/ 2 year warranty @ $10.00. The product worked wonderfully! Till March 2009. March 24, 2009, I turned the styler on, it reached temp, and then shut off and would not turn back on, even waiting a full day and retrying and I tried the reset button. Just went dead. Spoke w/Neil at Kystler (18007740922) who issued me a new Kstyler and declined for me to send the old one back.
July 4th 2009 turned on Kstyler, reached temp, shut off. Same scenario as above.
July 6th spoke w/Jenn. I could either send the styler to PO Box 3007, Wallingford, CT 06492 for $19.95 and I could get another one or I could send it to 500 Returns Road, Wallingford, CT 06495 and get my money back knowing I am well out of the 60 day return. I explained to her that I can't have a piece of equipment as unreliable as this and per their website and please note the last Q/A:
WARRANTY AND RETURNS POLICY
Q. Is my Kiyoseki covered by a warranty?
A. Yes, every Kiyoseki is covered by a manufacturers 60-Day Limited Warranty!
Q. Procedure for Warranty Repairs or Replacement
A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $19.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492
Q. How do I go about returning my Kiyoseki?
A. If you’re not 100% satisfied- for any reason- contact a Kiyoseki Customer Service Representative at (973) 287-5181 for a full refund or credit (Excluding shipping upon return).
While copying my receipts to send the product for a refund, I noted that they want a Return Authorization number. I called back again to Customer Service and got Chris who said that I can't send my unit back to that address (500 Returns Road) as I am out of the 60 days. I explained to him what Jenn had said moments earlier to which he replied that that was wrong. Now I feel even more secure in their customer service quality and ethics, especially as after reviewing my account, Chris said Neil was wrong back in March 2009 for sending me a new unit! I stated I do not want another product as I can't have them continuing to die. I have a Conair from when I was 15 yrs old that STILL works! Note I am 36 yrs old! I don't want another Kystler as they have proven faulty. There is something apparently wrong w/their equipment for them to just die...stop working! He said there was nothing that they could do. And I said OK, and I would be reporting them to the Better Business Bureau as this sounds shabby. If I sold a product, I would stand by it. I am a RN and believe in strong work ethics and a conscience! Something is faulty with this product. It's a great styler when it works...but to have it just die on you...
I am really disappointed in the customer service. I really had hoped to reach a resolution w/customer service. I have filed a complaint w/the Better Business Burea and will not be buying or recommending any Tristar products in the future.