KalahariNot received parcel

1 Review updated:

The worst company I have ever come across. I have purchased a PS4 for my son's 30th birthday tomorrow & I received an email Monday to say it has left warehouse & I will receive it 12 hours later After 8 phone calls & all staff I spoke to saying they would come back to me including a manager no-one ever did & still no parcel. They tell me they don't even know where it is & believe it to be in warehouse but they cant call only emails he warehouse. I'm now sitting without a present for my sons birthday tomorrow- shocking, shocking, shocking. Roslyn Crossingham

Feb 06, 2015

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  • Sa
      Jun 03, 2016
    Kalahari - No Delivery & No service
    South Africa

    I placed an order with Kalahari for 1 x Calvin Klein Beauty edp and 1 x Dolce & Cabanna the One on the 19 Jan 2015.
    They received the order and Payment and advise that the delivery would take place on 21 Jan 2015. On the 21st only the
    1 x Calvin Klein Beauty was delivered without any mention of the Dolce and Cabanna on the delivery Note. When I phoned the Customer Care, I was told that they have to investigate 1st. I have now phoned every day without any resolution, I cannot escalate this anywhere because the customer centre's manager is on leave and the his/her standby has resigned. Furthermore the agent at the customer is not allowed to phone the warehouse or email them. I was told that I must wait. When I asked if I can cancell the Dolce & Cabanna from my order, I was told that it will only complicate the query more.
    Is there no one that we can escalate to besides phoning the customer care.

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