Jeff Wyler Kia Fairfield Ohio/Sedona / kia service
We brought our Kia Sedona in for service due to check engine light that remained on. We brought the car in 4 seperate times. They couldn't figure it out. The 5th time my husband was there for 4hrs. on New Year's Eve and was never offered a shuttle service that other customers were receiving. After overhearing another customer ask for loaner my husband also did so and was told that they do not give loaners . He spoke with the manager and his response was the only give loaners for certain problems with your car. Which one is it? After a long process my husband finally got a loaner. The car only had an eight of a tank of gas and dirty q-tips with wax on them all in the car. Kia was supposed to call us the next day. No call. We called them and were told service was closed until that Monday. Monday we finally got a call saying our van was ready but had a dead battery. What a coincedence! They were willing to replace it for $130.00 Dollars. Ha Ha! My husband called to talk to service manager and was told he would cut us a deal-we pay for the battery and the service would be free. The battery is $100.00. My husband didn't want to bargain he just wanted the car fixed. He was told it would be taken care if he never stepped foot in this dealership again and was demanded to return the loaner instantly and was hung up on. How is that for customer service. Still awaiting for a call from the manager. Please do not go to Jeff Wyler Kia service Dept. Unless you want a pack of lies!