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The good, the bad, and the ugly - discover what customers are saying about Jan Pro

Welcome to our customer reviews and complaints page for Jan Pro. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Jan Pro.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Jan Pro's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Jan Pro, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Jan Pro. Your feedback is an important part of our community and will help others make informed decisions.

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7:07 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I contacted Jan Pro for information on how to become a franchisee. After completing questionnaire and all applicable requirements I was never replied to. After a couple of weeks i decided to call the local office. I was told to read the disclosure statement that comes with all emails. It basically says jan pro does not guarantee partnership. I am aware of...

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5:52 pm EDT

Jan Pro franchise - cleaning

Jan pro offered package for $1300 per month with $8000 investing . They never fulfilled such agreement. I will only get 1 contract at a time which paid less than $500 after fees, additionally, you are responsible for cleaning supplies, transportation. At the end you making $4 per hour if you lucky. To add insult to injury they will find a way to take the contract away from you and give it somebody else under false claim such, alarm left open, customer not happy, etc.. At the end of the day I lost all my investment . Jan pro is scam, false promises, they charge you fees after fees.

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12:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jan Pro not honoring contracts

They are very unprofessional and do not give you contracts that you paid for. Do not waste your hard earned money investing into jan pro. We have invested 18 months ago and only made our invested amount one month and the other months we have made less than 30% of what we were supposed to make. Also, the field managers who finds contracts for you practice double standards. They call a selective few whenever they do get new contracts. Whenever they called us for a new contract it would be approximately a 45 minute to 50 minute drive for little money. Also, they have very poor communication skills with their franchisees. Checks come monthly you have to pick them up at jan pro or they mail them and you have no idea what your check is going to look like. They have been many times we would pick up a $50.00 check and one time we had a zero check no one has called us to inform us before driving 45 minutes to pick up our check. They are very misleading and do not care about your money. I would think ten times before going into business with jan pro. I have been a franchise owner in another state and company and had an excellent experience very unlike this one. Do your homework!

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joeyzz
Ames, US
Feb 16, 2010 5:49 pm EST

http://www.llrlaw.com/

join us!

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S
1st Amendment
Bloomington, US
Dec 14, 2009 5:55 pm EST

To East Bay Janitorial

This is someone from corporate.

I have had people from your area call me wanting to be added to the National Class Action Lawsuit. I have had over 35 people from all over the country call me.

Its sad when I get calls from people and they tell me that they have lost there life savings to jan-pro.

Don't let jan-pro get away with this.

Please see the following link it's an article that came out in Franchisetimes.com it talks about our lawsuit.

http://franchisetimes.com/content/story.php?article=01374

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East Bay Janitorial
Alameda, US
Dec 12, 2009 10:18 pm EST

Not true, they are a great fanchise as long as you work. Been in a Jan Pro franchise and have been very successful.

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4:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jan Pro putting good companies out of business

Unfotunately, as a result of their preditory practice of luring naive want to be business owners, Jan pro causes good quality businesses to fail. Because they grossly under price their work bids, honest realistic businesses lose contracts, customers hire jan pro and become quickly dissatisfied with the quality of the work, but by the time they realize it the smaller honest companies are forced out of business. Jan pro claims complete satisfaction and boasts a 99% re-sign rates on contracts, but this is unlikely. Every contract my small company has aquired has been as a result of customer dissatisfaction with jan pro. Unfortunately, every contract we have lost is as a result of Jan pros' rediculous under bidding. This company is a preditor who operates at the expense of the franchise owner, the consumer, as well as good honest businesses.

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