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Innovative Merchant Solutions / Harassment

1 United States Review updated:
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I started a Web only retail business thru GoDaddy and signed up with Innovative Merchant Solutions under a 'Web Only' program that did not have all the fees of other accounts. After my first bank statement, I noticed fee's where being charged that I did not agree to. I contacted Innovative Merchant Solutions, who got GoDaddy on the phone in a three way call and I was informed there was a mistake and I was signed up for a full blown account with POS for a retail location and the whole works.

I reminded them of the package I signed up for and the gladly offered to change to web only package, only that program ended a week before and was no longer available. The only solution Innovative Merchant Solutions could come up with is that my small, out of my livingroom, web only business, now pay $149 per month for their card service, forever and ever and ever.

I notified Innovative Merchant Solutions and GoDaddy at that exact moment that I was stopping all business with them because of their Breach of Contract for Services. GoDaddy's representative said, 'I don't blame you one bit, ' and processed my cancellation.

Innovative Merchant Solutions said I had to fax a cancellation notice. I did and they did not process it. For three months, they continued to attempt to charge my account. After the first month, I notified them with a fax and a Certified Letter.

The next month, I canceled the card at my bank's suggestion. Innovative then did the unthinkable and contacted Paypal and started processing payments because paypal was directly linked to my bank account, not by card number, but by account number.

I contacted Paypal and they requested Overdraft Fees that eventually, after 10 hours of explaining on the phone and in email, they released and did not charge.

My bank account suffered so many fraudulent charges and fee's, the total is well over $1000. I had to close the account because Innovative Merchant Solutions continued efforts to electronically steal money from me.

I tried to work with them about this. Innovative Merchant Solutions admits they have received a fax from me on two occasions but never closed the account. They say the fax's were sent upside down and could not be processed. They blame me, like I don't know how to use a fax machine.

Now I receive harassing phone calls from Bill Collectors who are collecting from Innovative Merchant Solutions. I try to tell the collectors and everyone else that will listen that Innovative merchant Solutions failed to cancel my contract and have me signed up for another contract, at their own admission of mistake, and have since tried to steal money, and it is documented by Paypal, AFTRA SAG Federal Credit Union, GoDaddy, and the Los Angeles Police Department.

The only answer I get from IMS is that I should pay over $500 for their mistakes or they will never leave me alone. Just two days ago, they called to tell me that the economy is not always going to be bad and I should pay this off so it does not haunt me later. I tell them I don't owe the money. They know from the documentation this is true, and they don't care this is ALL their fault. They insist on stealing $500 more and it is the only way to stop this nightmare.

Please do not do business with Innovative Merchant Solutions. If you are a lawyer, or know one, I would be interested in a class action lawsuit.

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  • Bv
      26th of May, 2009
    0 Votes

    I am looking for a merchant account and we seriously considering this company, but there are loads of complaints.

    Years ago I had trouble with LeaseComm and now research before I sign.

    The only decent option I see is MerchantExpress, but they have a $495 cancelation fee with a recurring two year contract. So, if you get through the first two years, then a new contract begins and you still get the $495 cancellation fee if you bail before that term is over. Makes no sense.

    Why are all these credit card companies blood suckers? Is there no decency left in the finance industry?

  • Ds
      18th of Mar, 2010
    0 Votes

    Here are a couple of sites to help get enough people to see this issue in a broader audience. If they are enough people to voice their personal situation with this company perhaps there is a change they might chance their questionable business practices.

    Here are links already posted to these sites, you can comment or created your own individual posting.

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