The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

InfusionSoft / Bad Service, No Refund!

1 United States

Infusionsoft had promised that I was to a consultant to help me get the program up and running the next day. As you know it is difficult to get started with their program. However, A week and 1/2 I did not receive a reply until I demanded a refund. Then, and only then, did I get a bunch of call including Clate Mask himself promising that I would get a refund. Well, 2 months later I have nothing and only dumb email responses like this;

Hello Sam,
I don’t see where you were billed in Jan. The only bill I see is 12/28/09.
Please let me know if you were billed in Jan. and I will take care of it.
Thanks Sam.


Marc Pilkington
Account Manager

Phone: 480.385.7668 | Fax: 480.385.7650
marc.pilkington@infusionsoft.com | www.infusionsoft.com


From:
Sent: Friday, February 05, 2010 2:14 PM
To: Marc Pilkington
Subject: Have Not Recieved Refund Yet, Sam Miklosko

Hi,

I am still waiting for the refund you promised me last month.

Please respond,

Sam


So, I suggest that if you are not prepared to spend a lot of money with them you will not get service they so promise!

So my question to them is,

Where is my refund?

2-20-10

Gu

Post your comment