HWA Family Office reviews and complaints
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Unknown charges with late response and irrational renewal policy
Continue my last complaint —
To: simon mar, taipei manhattan
Cc: sharon ho
Date: april 21, 2017 at 2:29 am
Subject: re: regus invoice number 1372/12516
Dear simon,
Sorry for late reply.
We acknowledge your request. would you like to have a quick meeting with our area manager, sharon?
If you’re not in taiwan currently, we can arrange a phone meeting as well.
Best regards,
Daisy chen
Community associate
Cid:c6fedc72-36e8-487b-9572-7094fc5d514b
3000 locations, 900 cities, 120 countries
Regus taipei manhattan centre
14f, no. 8, sec. 5, xinyi rd., taipei 11049, taiwan
Tel +[protected]
Fax +[protected]
Connect with regus
Cid:image002. [protected]@01d1bfe4. d5ec7ff0cid:image003. [protected]@01d1bfe4. d5ec7ff0cid:image004. [protected]@01d1bfe4. d5ec7ff0cid:image005. [protected]@01d1bfe4. d5ec7ff0
From: simon mar [mailto:[protected]@hwafamily.com]
Sent: tuesday, april 18, 2017 2:41 pm
To: taipei manhattan
Subject: re: regus invoice number 1372/12516
Importance: high
As mentioned again, I did terminated the renewal upon your last erroneous charge over the phone. I didn't notice your rule of written need until last week. i've filed my complaint of your slow response to your wrongfully charge for months, even after my staff in taipei called to settle. i'd like to see your friendly resolution of this matter. again, your final confirmation would be mutually beneficial.
Simon
On april 18, 2017 at 2:25 am taipei manhattan wrote:
Dear simon,
Thanks for your prompt reply.
According to the contract t&c, the termination notice needs to be sent three months before contract end date (jan. 31, 2017).
And we didn’t received your writing notice before the end of oct. 2016.
Therefore, the renewal booking has been confirmed and cannot be terminated immediately.
Cid:image007. [protected]@01d2b562.743812a0
If you have any concerns, feel free to contact us.
Thanks for your understanding and cooperation.
Best regards,
Daisy chen
Community associate
Cid:c6fedc72-36e8-487b-9572-7094fc5d514b
3000 locations, 900 cities, 120 countries
Regus taipei manhattan centre
14f, no. 8, sec. 5, xinyi rd., taipei 11049, taiwan
Tel +[protected]
Fax +[protected]
Connect with regus
Cid:image002. [protected]@01d1bfe4. d5ec7ff0cid:image003. [protected]@01d1bfe4. d5ec7ff0cid:image004. [protected]@01d1bfe4. d5ec7ff0cid:image005. [protected]@01d1bfe4. d5ec7ff0
From: simon mar [mailto:[protected]@hwafamily.com]
Sent: tuesday, april 18, 2017 1:12 pm
To: taipei manhattan
Subject: re: regus invoice number 1372/12516
First of all, thanks for your clarification.
However, as said, I did cancel my renewal this year before due time. it was late due to your late investigation, plus your insisting in writing last week. therefore, please accept my termination request immediately and arrange my refund accordingly.
Your confirmation will be appreciated.
Simon
On april 17, 2017 at 11:56 pm taipei manhattan wrote:
Dear simon,
Per checking, twd 36090 is overpayment.
It has been allocated to the invoice 1372/11132+11285+12516.
Therefore, there will be twd 20716 left and needs to be paid.
華家族辦公室
20, 716.00
Virtual office
20, 716.00
1372/12516
Kindly be noticed 1372/12516 will be due on apr.25.
And the contract is terminated which ends on jan. 31, 2018.
If you have any concerns, feel free to contact us.
Thank you!
Best regards,
Daisy chen
Community associate
Cid:c6fedc72-36e8-487b-9572-7094fc5d514b
3000 locations, 900 cities, 120 countries
Regus taipei manhattan centre
14f, no. 8, sec. 5, xinyi rd., taipei 11049, taiwan
Tel +[protected]
Fax +[protected]
Connect with regus
Cid:image002. [protected]@01d1bfe4. d5ec7ff0cid:image003. [protected]@01d1bfe4. d5ec7ff0cid:image004. [protected]@01d1bfe4. d5ec7ff0cid:image005. [protected]@01d1bfe4. d5ec7ff0
From: simon mar [mailto:[protected]@hwafamily.com]
Sent: friday, april 14, 2017 2:39 pm
To: taipei manhattan
Subject: re: regus invoice number 1372/12516
Importance: high
Dear daisy:
Per your request, this is to confirm our termination of contracting with your firm, effective immediately.
Please also do look into your disputable charges of last billing, regarding nt$30, 000+ issue. your prompt response will be highly appreciated.
Regards,
Simon
On march 30, 2017 at 11:39 pm taipei. [protected]@regus.com wrote:
Dear 克樑simon 馬mar
Your regus invoice 1372/12516 is ready, please see attached.
Click here to access current and past invoices on myregus
Please click here for a guide to your invoice.
If you experience any issues when viewing or printing the attached, please ensure that you have downloaded the most current version of adobe.
Click here for the latest version.
We thank you for your business.
Regards,
Regus
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Intended only for the personal and confidential use of the recipient (s)
Named above. if you are not an intended recipient of this message,
Please notify the sender by replying to this message and then delete
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Taipei, taiwan office
Please refer to the following ---
From: Taipei Manhattan
Date: 週五, 4月 14, 2017 9:02 下午
To: Simon Mar, Taipei Manhattan
Cc: Sharon Ho
Subject: Fw: RE: Regus Invoice Number 1372/12516
Dear Simon,
We’ll look into the payment issue and update to you ASAP.
However, the renewal booking has been confirmed and cannot be terminated immediately according to the contract T&C.
The renewal agreement starts on Feb. 1, 2017 to Jan. 31, 2017.
The earliest termination date can be ended on Dec. 30, 2017 without returning retainer.
If you have any concerns, feel free to contact us.
Thank you! Best regards,
Daisy Chen/Community Associate
Regus Taipei Manhattan Centre
14F, No. 8, Sec. 5, Xinyi Rd., Taipei 11049, Taiwan
Tel +[protected]
Fax +886 2 8758 2333hope my complain will reach you in time ---
My complains ---
1. unknown charges during 2016 (I've been in overseas all along) still pending for more research.
2. after physical attendance for stop renewing my lease, Daisy advised REgus only accepts "written notice". I did it the same day - April 14, 2017.
Ms. Sharon starts to send me more tracer for "rent" and advise I lost the right to cancel until end of this year.
Your prompt response is needed due to Taipei office chasing, ie. will be highly appreciated.
Simon Mar, RFC, CFS, CLU
[protected]@hwafamily.com
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