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Hutch / Sim card non-functional!

1 India Review updated:

The following e-mail message was sent to Hutch without any response:

Dear Sir,

One of your Dealer came to our Office on Saturday ( 9.6.07) and sold one post paid Hutch connection to us inspite of being fully aware that we did not have a spare Mobile set. Therefore, he did not test the connection on the day he sold the set. But eventually when we did buy a set from NOKIA counter ,they found that the set is giving a caption "Insert SIM card" inspite of the SIM card being inserted inside the set. The Representative of NOKIA also tried your SIM Card on 2 of their Mobile set but the same caption appeared.

Your dealer gave us the name & Telephone number of one of your Hutch Employee (as stated by the person ) named Mr. Raja Mobile No: [protected] , but please note that his Mobile remains switched off even during Office Hours .

Hence , either you please instruct your Dealer to take back the Connection (i.e. SIM card) or give us the connection . But doing none will not serve the purpose on either side.

IMSI No: 4058035 & Mobile No : [protected] (as printed in your connection packet).

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Comments

  • Pr
      24th of Jun, 2007
    0 Votes
    Hutch - Bad network
    India

    I am unable to make outbound calls from my area after 1800 hrs. I keep getting the message "network busy". I have called up the customer support, who have informed me that there is a network congestion in my area and that it would take 4 months for them to rectify the concern!!! I was assured callbacks which was not done, and from my interactions with the "customer care" team, i firmly believe that all conversations are not documented properly. 4 months is a ridiculous TAT.

  • An
      26th of Jun, 2007
    0 Votes

    The hutch service and the customer care for the hutch is very very bad and worst as per my experience... I have applied a hutch post paid connection on june 1 only and i got the connection... Now they have unregistered my connection saying that i need to submit address proof, i have already submitted all the docs... And again i have submitted the address proof... But till now i didn't get any updates...

    I am trying to call hutch customer care since long time... One person will pickup the phone and ask all my details and tell that he will transfer the phone to some other concerned person there... But no response will be there after transferring the phone... This was happened many times... I dont know why this is happening... I just irritated with the customer care and hutch... The service is not at all good... I just wanted to close my connection...

  • Vi
      5th of Sep, 2007
    0 Votes

    This has been happening with me as well.. i just get network busy and most of the times either there is cross connection or there is a connection but noone is able to hear from either side, plus you get charged for the call.

    Their service quality is getting pathetic....

    I am thinking of changing all my connections...

  • Ti
      11th of Sep, 2007
    0 Votes

    no network coverage,nomessage offer

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