It is absolutely disgraceful that such a big company has such horrible services. I transferred my pre paid to post paid, first Hutch reps. used to call me at least 6-7 times daily to ask for my documents which I had provided them the first time. For four weeks they kept calling and harassing me. Hutch reps. visited my house 3 times so they can find the right documents they need (which they themselves didn't know what was required) and when I finally received my sim the registration failed. It has been five days and everytime I call up the agents or the call center, I get a different answer which doesn't really solve my problem and neither is very satisfying. In fact, the last call I made to Hutch, the customer service representative handling my call was extremely rude and abusive and when he couldn't answer my questions, calm my anger down and finding a solution to a simple problem, he disconnected the phone on me.
I have lost a lot of business in these 5 days and also lost my job as my employer could not get in touch with me. Honestly, I feel that Hutch should be compensating for the damage it has done.