Hughesnet / terrible service and cust support!
I have had Directway then now Hughes.net. I am constantly getting FAP'ed even though no one was home for 4 days. I am on a wireless network, but out in the country. Unless cows have gotten laptops then no one is close enough. Calling them is a 3-4 ordeal. You have to deal with their "English" names although they are in India. They have no clue to how to troubleshoot. After a major problem on their end my 6000 just suddenly quit working. I suspect they disabled it so I would have to upgrade. Then after the 7000 was put in, now they tell me I have to be repointed to another sat. I found the signal meter on the modem and repointed the dish for a stronger signal. I suspect they have a transducer problem on the sat and are trying to force customers to another sat to take this problem bird out of service. And all this at the cust expense. It is funny how every time they have a problem I have to raise Holy H**l with them for two days and suddenly the service is working again. I have been working for over two weeks since the last problem they had. I have written corporate and they have refused to answer my letter. They hide the corporate E-mail for customer service from you and refuse to give you corporates phone number. If I had anything else available I would drop this ISP in a heartbeat. They simply do not want to deal with customers and customer complaints, but they do want our money for shoddy service.
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