Hoodaki / Poor customer service
Those who represent Hoodaki at all levels are letting down the organisation - they are rude and show no sympathy or compassion and do not respond to customers ! Their website asks, quote "What makes us different? While we love technology, there's nothing quite like talking to a human being... we have real travel people on the end of the phone ready to help." Unfortunately our experience has shown that this is not a professional organisation and they do not know what customer service is.A family member booked a flight ticket and one of the requirements was to enable the return date to be changed, if necessary. This is what whas confirmed in writing by Hoodaki, however upon trying to get back to the UK as a matter of urgency this was not possible - the airline confrimed that the ticket sold was not changeable and a new ticket purchased. Once back in the UK and having contacted Hoodaki, they were unwilling to help and will not even reply to emails - especially senior management. Three months later - still nothing! AVOID THIS ORGANISATION OTHERWISE IT WILL COST YOU IN THE LONG RUN.