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The good, the bad, and the ugly - discover what customers are saying about her hair company

Welcome to our customer reviews and complaints page for her hair company. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with her hair company.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used her hair company's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with her hair company, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with her hair company. Your feedback is an important part of our community and will help others make informed decisions.

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1:20 pm EDT

her hair company HORRIBLE Closures

For about the past six months I have been ordering my hair from Her Hair Company. Now I have tried many different companies but this one was the best I had used by far. Usually I leave a small amount of hair out so that the weave looks natural, but this time around I decided to use a closure to protect all of my hair. Once the closure was installed I loved it for the first couple of weeks. I then started to notice that every time I brushed my hair a huge clump of hair would come out with it. Finally I started to examine my hair and noticed that I had huge bald spots in my closure. Knowing that this wasn't normal I went up to their location and spoke with one of the representatives about the problem I was experiencing. The first lady I spoke to was a sweetheart and unfortunately couldn't do anything because her manager was out of town. So she began to take down my information until her coworker came from around the corner and started questioning me about what I was doing to the hair. I told her that I wasn't putting in oil in it just washing it as I normally would. She then said it was shedding because the hair was probably to dry. Sure. I then tried to explain to her that the rest of the hair wasn't shedding and only the closure. I couldn't understand that I'm doing the same thing to all of my hair then why is it only the closure that's balding. I was then asked to come back on Monday to speak with the manager. Fast Forwarding to Monday, I went in and spoke with who I'm assuming was the manager. He seemed to listen to my problem at first and then became extremely defensive. He claimed that I wasn't using the right type of materials to comb the hair. Again even if the brush that I'm using isn't the right one, then why is it only the CLOSURE that is shedding and not the rest of the hair. He then went on to explain that they have never had any complaints out of the thousands of customers they have on their closures. Which was ### because if you go to their instagram page you can see under almost every post people complaining about how their closures don't match the hair among other things. In the end his solution was to give me 50% off to buy another closure which unfortunately I had to take because my hair appointment is on Thursday and I graduate from college on Saturday. I should not have had to pay for another closure when I've barely had it a month. It sucks because I ordered more hair from them which I will be returning because of this fiasco.

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5:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

her hair company fake

Took me 3 months saving and I finally decided to style hair for an install fo back to school. I colored the hair brown I DID NOT BLEACH IT. I deep condition and co wash. I cut two of the 4 tracks ad THE WEFTS WERE SEALED TWICE. The hair has shed like crazy and more dry every since. I am afraid to comb it. I am not sure I can ask anyone to install it I lost so much money already. I honestly had better hair with ones I get from ebonyline.com. very sad

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Update by dena23
Mar 02, 2013 10:10 am EST

U go girl

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younique42
, US
Feb 08, 2014 4:49 am EST

They did the same to me and I will take the necessary steps to report them.

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Sunshine1000
minneapolsi, US
Jan 28, 2013 2:04 pm EST

BEWARE of HER HAIR COMPANY! SALING TERRIBLE FAKE HAIR TO PEOPLE! They got me too! And the customer service was awful, they got ghetto and then hung up on me... Im going to start a online complaint and review page and contact the BBB as well as Fox News as well as my lawyer...I don't mind spending money to help other people NOT to loose money, like I just did! IF IT'S THE LAST THING I DO!

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