Greyhound Lines reviews and complaints 1
View all 617 complaintsGreyhound Lines - ticket information
I was trying to complete a purchase of a ticket online for my daughter from 3/24/2016-03/28/2016. Each time I would get to the submit payment screen and get an error message. We purchased the student advantage card and that took several tries to process. Finally I looked online to purchase same day tickets and they were sold out for the day and time that I was trying to purchase earlier in the week.
To avoid any further delay I had my daughter purchase her ticket from the greyhound terminal only to find that the prices listed were 35% higher than those online, even with the student discount. The agent only stated that they were supposed to go down.
Please explain to me how a system can be down for so long? I tried to purchase from several different computers, and the customer service agent's only advice was to check the card number.
Why are your online prices not inline with the prices at the terminal?
Why is it so difficult to purchase a ticket online?
Latest Greyhound Lines Reviews
Safety/luggage lost Negligent bus driver, clueless greyhound bus station staff, & wrongful separation/ mishandled/lost personal property (luggage, etc.) My kids were left on streets Greyhound bus booking number 3125504198 Lost luggageGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!