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Greenbrier chrysler plymouth jeep-eagle / Bad service

1 1414 SOUTH MILITARY HIGHWAYChesapeake, VA, United States Review updated:
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I brought my car in for repair service to have the front seat cover replaced and to have them replace my sun visor bumpers that have fallen off. I've owned this car less than a month. I purchased it used with 16000+ miles on it. The car is still under factory warranty & I also purchased the extended warranty they offer at this dealership. Anyway to make a long story short, when I got my car back, the rubber bumbler installed, wasn't the same, it didn't blend in with the car at all. The seat they repaired, is now in worst condition than it was before they repaired it. They broke the side panels that are connected to the seats. Today, 6 may 08, I finally got a chance to bring them the car. I've been calling this dealership service dept since the 4th. I've left several message with the rep (Kimberly) at the service dept. No one called me back. I've called repeatedly for a manager & was put on hold each time for 15+ min. this is ridiculous. I will bring them this vehicle on Monday & leave it with them. I've spoken with the bank & I don't ever want to have any more to do with the type of southern hospitality I received from this dealership.

Va
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Comments

  • Ra
      5th of Aug, 2008
    0 Votes

    I was looking at buying a truck there and i took one home for the night and now they are trying to make me to make me pay for it. the sales department has no idea what is going on and there are only there for themselves it seems like and not for the company

  • Jo
      9th of Nov, 2008
    0 Votes

    This dealership is the worst. I was stupid for going through with the purchase. The F & I guy tried to do what is called "price packing" Lower interest rate if you buy the extended service. I opted not to, and was told my loan wasn't big enough and I was welcome to get financing elsewhere. I notified Jimmy Mooore inwriting of this and he called ONE WEEK later and said the finace guy would be reprimanded. not only that, I took delivery with an empty tank. HORRIBLE SERVICE

  • Ka
      12th of Dec, 2008
    0 Votes

    I AGREE ABOUT THE SERVICE THEY GIVE YOU IT DO SEEM LIKE THEY ARE ALL ABOUT THEMSELVES INSTEAD OF THE COMPANY. ITS ALL ABOUT MAKING THEIR COMMISSION AND AFTER YOU HAVE PURCHASED A VEHICLE AND CALL THEM FOR INFORMATION AND EXSPECT THEM TO RETURN YOUR CALL AFTER TRYING TO REACH THEM FOR 2 WEEKS, IS FUSTRATING AND NOONE CAN TELL YOU NOTHING OR ANSWER THE QUESTIONS THAT NEED TO BE ANSWERED. I AM STILL WAITING FOR SUSIE WILSON TO CALL ME BACK AFTER TRYING TO REACH HER FOR 2 WEEKS AND SHE STILL HAVE NOT RETURNED MY CALL I ALWAYS GET THE ANSWERING MACHINE, AND I DO LEAVE MESSAGES TO CALL ME.

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