Green Brook Vision Center / Bad product
I purchased a pair glasses for my 10 year old son in May 2008. From: Green Brook Vision Center, Green Brook NJ.The frames were from Capri Optics - (Flexure FX23 46-18 color: Ink).
In July 2008, the frames and one lens had to be replaced, when the frames broke and the lens fell out. One lens became scratched and therefore needed to be replaced. Green Brook Vision Center did replace both at no charge. In December 2008 - the frames broke AGAIN!! This time the lenses fell out because the left ear piece broke, causing the lenses to fall out again. I returned to Greenbrook Vision Center and they refused to replace them again. I was told that Capri Optics (the manufacturer of the frames) and VSP (the insurance company) would not replace them again. I was surprised and disappointed with Green Brook Vision Center. They only stand behind the quality of the products they sell, as long as it doesn't cost them any out of pocket costs. They just replaced these same glasses five months prior and because the insurance and manufacturer were going to replace them at no cost to Green Brook Vision Center, they were willing to stand behind the glasses. Since these frames were replaced in July - I thought that this pair should have the same one year warranty I was promised when I purchased them in May. The one year date from when I purchased them should expire in May 2009. I paid for them on 5-29-08, I received them two weeks later, that would bring it to June 2008. I have been a loyal customer of GVC for four years. I refuse to spend any more money on these poorly made glasses. I feel that Green Brook Vision Center has not completed our contract. I purchased these glasses in good faith and with a one year guaranty. I did not receive the one year guaranty and I want either company (Capri Optics or Green Brook Vision Center) to replace the second pair of glasses at no charge. My son did not abuse his glasses, he uses them every day. Where is the loyalty that I have shown them for four years and why don't they stand behind the quality of the products they sell?