Gold's Gym Membership - Not following contract agreementGyms have gained the reputation of having unreasonable contract that can catch members especially when they attempt to cancel. Knowing this, I was very careful when completing and signing the contract with Gold's Gym. Many complaints are from customers who are upset about unfair practices that were in the fine print of their contract. I am not one of these people. I read the fine print and made sure everything was in order before I signed. I found their cancellation policy of 91 days with a registered letter is excessive but I was aware and my complaint does not pertain to this. I had a month to month contract with there being no cancellation fee which was reflected in the written contract (as the manager stated I could cancel after a month but would need to wait the 91 days). After about 7 months, I initiated the cancellation process and clarified that the registered letter was received and when the final payment would be charged. Again, my part of the contract had been fulfilled by paying regularly during my membership, and following the cancellation policy as outlined. I continued to be charged after this deadline. The company was unprofessional on many levels and I could go on with all the details but I will simplify the problem by saying most of it stemmed from NO ONE taking the time to actually read my contract. Secondly, they are antagonistic in dealing with customers in general and a great deal of effort was required to get them to move to resolution. Frankly, only when I started to call on a daily basis, were they annoyed enough to actually follow through. Over 30 phone calls later over approximately 3 months was needed. To any potential customer, SAVE YOURSELVES! Even with an iron clad contract in writing, you may go through a horrible situation.
2445-8882 170 St, Edmonton, AB T5T 4M2
Phone: (780) 484-4653