claim resolution
A Ga Farm Bureau insured policy holder backed his truck into my mother's van in May of 2023. The vehicle was driven to her house and then taken to the collision center for evaluation and the claims adjuster to look at. They called and said the damage exceeded their coverage limit of $25k. I picked up the van and drove it to a different collision center...
Adjuster incompetence, indifference and inability to communicate
I have requested the same information at least 50 times. Each time the adjuster tells me he needs to look into if and get back to me. He never does. My claim happened in November 2022, and I began requesting information on my additional living expenses back in March. At one point I requested a more attentive adjuster. This also never happened. Both the supervisor and the adjuster continue to ignore my request for information.
Desired outcome: I'd appreciate a response, and want my ALE expenses paid as stated in the insurance contract that I have been paying for in good faith.
auto insurance
Our 2015 Passat was totaled in early October, we are now in December and Farm Bureau has YET to send the payout check. This has caused us to make two additional payments on a car that we are not able to even use. We even had to do majority of the leg work for their claims department. We will be exploring other Auto, Farm and Home insurance companies after this ordeal.
Is Georgia Farm Bureau legit?
Georgia Farm Bureau earns 94% level of Trustworthiness
Perfect Trust Endorsement: Georgia Farm Bureau achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Georgia Farm Bureau. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Georgia Farm Bureau has claimed the domain name for gfb.org for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Gfb.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Georgia Farm Bureau's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
- Georgia Farm Bureau protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Delay/Nonpayment of claim
We suffered a total fire loss on November 11, 2009. To date. Georgia Farm Bureau is using delay tatics and claiming that we have failed to provide documentation needed to settle claim. WE HAVE PROVIDED this documentation. Several times. The adjuster refuses to answer phone calls, emails and his supervisor is doing the same thing. We have submitted quotes and receipts for the rebuild. Georgia Farm Bureau disputes the cost of the rebuild. So they go out and pay a company that advertises on their website "our goal is to keep pay outs down" and says that this company says the rebuild should not cost what we are claiming. We have three quotes all within 10 thousand dollars of each other. They have submitted figures that range 40-50k in difference. They have tried to keep from paying the owed amount. They are trying to push us to see if we are willing to pay for a lawyer. I live in Jones County Georgia. It is considered a rural community that has valued Georgia Farm Bureau as a cornerstone in our community. I have to say that Georgia Farm Bureau is not the company that we all thought they were. I hope for all the farmers and cattlemen in our area that they will find out that Georgia Farm Bureau is not for the common people that are willing to work for everything they deserve. I feel that our adjuster has an agenda because we did not use the restoration company he sent to our home THE DAY OF THE FIRE(the house was still smoking). I cannot prove it, but I feel there must be some form of compensation provided to our adjuster for those that use the restoration company he sends.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hasty Cancellation of Farm Policy
I would not recommend Georgia Farm Bureau for any Homeowners/rental/farm insurance. I recently was canceled after 8 years of no claims, no missed payments and 6 days beyond their cancellation date. This is an unreasonable, unfeeling and uncaring company. Did I say unfair? Terrible company! It's questionable if they will be around in a few years. Their horrible treatment of their customers will likely catch up.c6
We agree. They tried to total my mother-in-law's vehicle after more than 50 (!) years of her being a member when the only damage was cosmetic, due to a tree limb falling on the vehicle. Perfectly good car. We got an appraisal for 1/2 of what their adjuster tried to claim was the damage amount and got the vehicle fixed. Yes, they grudgingly agreed to pay for it, but never admitted to being wrong and tried to tell me that totaling her car was for her own good! Needless to say, we switched our insurance and have now allowed our Farm Bureau membership to lapse. There is no benefit to having a "local" agent when everything is really handled out of Macon.
I don't really have time to go into all of their crimes against my person and policy. But the more I read, I just have to wonder why they are out walking around? Why hasn't somebody, law enforcement put the silver handcuffs on the adjusters? the officers? Do you want their home addresses and phone numbers? I can provide if you need. I feel a mini-bernie madeoff coming on this company. Long over due.
l would have to agree. I too have just been cancelled after 8 years with absolutely no claims or late payments. The letter I have just receives give no explanation?
Agent
I had insurance with Georgia Farm Bureau for over 25 years until my new agent ran me off. I have had NO claims either. The agent started off refusing to return any of my calls and began lowering my coverage without my approval. On two properties he put a non existing address & never changed it, even after 5 requests. One day I got a check in the mail from Farm Bureau for canceling a policy? I never canceled anything! I called the main office in Macon & complained which only made things worse. Over the next several months the agent changed several of my properties so they were not properly covered. I went to 3 different Farm Bureau offices in neighboring counties & showed them my policies. Each of them said the agent had severely screwed up my policies. I finally gave up and went to another agency. I understand that you should not judge a company by one employee, but the company never followed up on my complaint. If they had they would have found some disturbing facts.
The complaint has been investigated and resolved to the customer’s satisfaction.
Georgia Farm Buearu auto insurance can be really low $89 for awhile then keep jacking up lol bit more ,all sudden your insurance been jacked so high to $122 - $150 for full coverage that doesn’t covers the windshield but we are supporting the farmers & membership perks that’s only online or mobile. I don’t have a farm but I am on fixed income that can bearly afford auto insurance.So you see on commercial or websites showing full coverage for $39 month.Do your research before jumping in high prices insurance. I think I need another insurance that doesn’t have membership that charges $35 that most people don’t use.
Claim denied
Our house caught fire on June 14, 2007, we did everything the thugs at Farm Bureau asked us to do. In Aug 2007 we even gave statements under oath. We could not get a response from anyone about our claim until we hired a lawyer in Sept, they would not even talk to him. They finally denied our claim the end of Dec., After one year we still have received nothing from these liars. DO NOT USE FARM BUREAU INSURANCE, THEY MAKE YOU OUT TO BE A CRIMINAL!
I had a house fire Septembr 15th 2008 and i got the run around until I called upper management and then there was some progress. That progress stopped until Feburary when I gave a sworn statement. I was basically told that I set my house a fire or paid someone to do so. Well on june 1st of 2009 my claim was denied. Based on a bunch of B.S. The thing that has hurt me the most about this situation is thatI have been with this company for over 20 years.
About Georgia Farm Bureau
Overview of Georgia Farm Bureau complaint handling
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Georgia Farm Bureau contacts
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Georgia Farm Bureau phone numbers+1 (800) 342-1192+1 (800) 342-1192Click up if you have successfully reached Georgia Farm Bureau by calling +1 (800) 342-1192 phone number 0 0 users reported that they have successfully reached Georgia Farm Bureau by calling +1 (800) 342-1192 phone number Click up if you have UNsuccessfully reached Georgia Farm Bureau by calling +1 (800) 342-1192 phone number 0 0 users reported that they have UNsuccessfully reached Georgia Farm Bureau by calling +1 (800) 342-1192 phone number+1 (478) 474-8411+1 (478) 474-8411Click up if you have successfully reached Georgia Farm Bureau by calling +1 (478) 474-8411 phone number 0 0 users reported that they have successfully reached Georgia Farm Bureau by calling +1 (478) 474-8411 phone number Click up if you have UNsuccessfully reached Georgia Farm Bureau by calling +1 (478) 474-8411 phone number 0 0 users reported that they have UNsuccessfully reached Georgia Farm Bureau by calling +1 (478) 474-8411 phone number
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Georgia Farm Bureau emailswebsites@gfb.org100%Confidence score: 100%Supportjaharvey@gfb.org84%Confidence score: 84%smcarter@gfb.org83%Confidence score: 83%labarnes@gfb.org81%Confidence score: 81%
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Georgia Farm Bureau headquarters1620 Bass Road, P.O. Box 7068, Macon, Georgia, 31209, United States
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Same here our adjuster is incompetent, and fails to communicate.