GE CAPITAL BANK / Customer service/online billing website
I purchased furniture from Ashley Home Furniture on a promotional credit account with GE Capital Bank. I am supposed to be able
to view my monthly statements online using a user name and password. This online website has been unavailable for several days and I am unable to see my balance or print out my statement. I have been calling their customer service phone number but have gotten only recordings telling me "your call is important, please continue holding for the next available representative" and I have held on for hours. No representative comes to the telephone. My payment is due by April 7th and I cannot get anyone to help me obtain my statement. I feel this is an illegal ploy by GE Capital to force customers to use the "Payment by Phone" feature and I do not like to punch in my personal bank information on a phone not knowing who may have access to it. This is a ripoff of the consumer and I will continue to fight this huge conglomerate and their strongarm tactics.