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Garmin Nuvi 660 / traffic subsriptions refund

IN, US Review updated:

Garmin Customer Service is terrible!!! I have been fighting with them for 3 months to get a refund of $49.99. The online system for getting a subscription for traffic alerts for my 660, didn't give me enough information to determine which of the 2 offered was correct for my unit. With a 50/50 shot, I of course chose wrong. After a few days of fighting the unit, I called and then was told that I had the wrong subscription. The subscription I needed was $10 more and they would process the refund immediately for the incorrect purchase. I went ahead and purchased the correct traffic alerts subscription, installed it and it works fine. Now 3 months and counting, I still do not have my $49.99 credit back to my debit card account. I keep getting told it may take months for the credit to appear. What a load of BS. They took my money in seconds from my account, it should only take seconds to get it back! I recently had a refund from another online company and I got money back from them in less than 24 hours. After about 6 emails back and forth, I'm ready to step up my action against them. Anybody else have a similar issue with Garmin?

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Comments

  • Ri
      Mar 26, 2008
    Garmin Nuvi 660 - Fraud / Bait and Switch
    The Camera Professionals
    United States

    Thes guys are frauds.
    I ordered a Garmin Nuvi 660 and withing an hour I received an e-mail to call their 800 number to verify the order. When I called I was transferred several times and finaly spoke with a very smart mouth individual. He asked for my order number which I had already given twice and after giving it he asked if I had any questions. I said no. He then informed me that I had to purchase a map set as the unit did not come with maps loaded and would be no good to me. I asked how much and he said $59.95. I said Garmin dosen't sell the unit without maps. He replied, You are not buying from Garmin, how do you think we can sell them so cheap. I replied I don't need the maps. He said your order is canceled. I said I did not cancel my order as I want the unit. He hung up.
    I called Garmin to verify if they sold unit without maps and was told no.
    I called TCP s back and was put on hold for a few minutes then a female cam on and asked my order number. I gave it to her. I was put on hold. In a few minutes the same person I had originally spoken to came on and asked what I needed. I told him I had spoken with Garnin and again told him the unit came with maps and I still wanted it. He said don't waste my time and hung up.
    Don't waste your time with these people thay are scam artist from the word go...

    0 Votes
  • Ri
      Mar 26, 2008

    The company is The Camera Professionals

    0 Votes
  • Th
      Jun 10, 2008

    I have the same problem as Richrech; these guy are a bunch of limb d...ks...check the net and you find all kind of complains about "thecameraprofessionals" What a bunch of jack off.

    http://www.thecameraprofessionals.com/prodetails.asp?prodid=74906&gclid=CJy41rjWzpMCFQ7Wsgods2ppjg

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