After going through the BBB Nov 2007 I received another year warranty on my 2 machines. Now they cannot figure out what is wrong with one machine(May 08) so they made up lies about the parts I returned so they wouldn't have to deal with My issues on there poorly made machine. Again I turned them into the BBB (Sept. 2008) but this time they wouldn't answer the BBB. Now I own a piece of crap Gains machine that is totally worthless. They do not even care that they got another black mark on there record for everyone to see. Everyone should use ext ream caution when considering to purchase a Gains product of any kind, because once there done with you you have nothing to show for your $$$$$. No other repair company that I could find will even look at there machines.