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Freightcenter / shipping

Akron, United States

"This company is a complete sham!... They will quote you a nice price to get your business. When they pickup next thing you know they are calling you with Up-charges. first one being that a new or rookie misquoted the whole transaction and we would be charged the correct amount had it been done right. Once they have your items you are strong-armed into up-charges. What started out as a $195 delivery quote ended being $445. What was also stated was that it would be a 2 business day delivery. it has been 10 days and we still have not received it. Turns out they want another set amount to deliver it on its last journey to our destination. We decided that we had had enough and let us know where it was and we would go and get it ourselves. Turns out the person on the phone did not know where it was at? after an hour she called and informed us that it was in Atlanta, but we could not pick it up because we were not the authorized shipper. The location from which it was picked up at was now all the sudden were in charge of its release to us. They know who to call for the extra money and were happy to receive this from us, but it was not ours to pick up. After several hours and had contacted the location and shipping manager we were finally released to pick up. I am not sure if this was the company I used to send a large order to QVC several years ago but they also strong-armed me midway for more money. This seems to be a running scam as a friend of mine has suffered the same grievances. DO NOT USE THIS COMPANY unless you are tolerant of dealing with scammers. Use a well established freight company direct. You may get a higher price but you they will not have a drawer full of excuses blaming other companies for your troubles, as they only took your order and after that it is the shipping companies screwing you! These 5 star people on here have made it obvious that they work for Freightcenter as they or nobody are perfect. Bring it down to a 4 then this should throw the dogs off their tracks. "

3d
Jan 22, 2015

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