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France Telecom/Orange / Cutting off elderly people telephone for 48euro!

France
2.5
I live in the UK but my mother who is now 90 years old lives in Paris.
My mother always pays her bills on time, unfortunately a telephone invoice was not received and france telecom cut a telephone off. She did not get any reminders! she keeps all her paper work in order and the invoice is not there!

My mother lives alone she is now 90 years old and just lost my Dad!

Orange has not even apologised.
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