Ford

I had to call ford roadside for a jump on Saturday, August 3 because my battery died in my 2016 Ford Taurus that I bought brand new on 12/26/16. The battery didn't even last 3 years. So I took it to Asheville Ford which was the closest dealer to get a new battery. I first ask if the battery was covered under any warranty since I haven't had the car 3 years. The lady checked but kept giving wrong information about when I purchased the car to the person she was talking to. Then she ask a young guy if he knew how to do that and to try to get it to recharge because that had to be done first for warranty. Then she said it wasn't covered since it had 36, 700 miles on it. So I said then put a new battery in it exactly like the one thats in it. Then they brought the wrong battery over for my car and had to go get another one. Then they were going to put it in I thought. They young guy came back to talk to the lady. I knew something was wrong and they were saying. So I ask she said the battery post broke and well they get corredid. I told her there was no corrosion on it. They didn't have the part so they just put a plastic tie on it and sent it out. I told them that wasn't safe. I told her that I expect better from Ford service and thats why I went to Ford. She said they would have to order the part and it would be here on Tuesday. So I told her to take if off of another car and put it on mine. They looked but couldn't find one. I ask to speak to a supervisor but they were all gone. Then I ask for a rental and she said I had to go to the other building. So I went there and talked with Josh the only person I got a name from. He said he told her what to do. I told him she sent me over to him. I asked don't you have another Taurus on this lot that you could take off and put on mine. He said he'd have to look. They finally found a old one from a car that was traded in and sent it out with it. But then I had to go back to the other building to pay for it. I was there for 2 hours for a new battery. That is ridiculous. And in my opinion the lady at quicklane has very poor customer service skills. She should have tried to keep me updated and I shouldn't of had to keep asking what was going on over and over. She never tried to resolve anything or give ideas for resolution. The only thing she tried at the beginning was to see if it was covered under warranty. I ask for a supervisor's name so I could call back on Monday since no one was available until then. I've called several times this morning starting at 8:45am and finally spoke with someone around 10am and was put on hold then I got disconnected so then I called back and ask Tony to call me back. She said they were very busy but she'd give him the message. It's now 11:40am and he still hasn't called. They give Ford a bad name. I will never go back there ever again and I would tell anyone I know don't go there. I would have been better off with AAA or Sam's club for a battery instead of a motorcraft. And I think they should have to send me a new negative battery post tie down since that's what they broke. I still am not sure exactly what they did so I plan on taking it to Ken Wilson Ford in Canton, NC (where I usually go but couldn't on Saturday) so they can look over it. I don't trust anything they did.
And motorcraft battery should last at least 3 years. Before this car I had a 2002 Ford Crown Victoria and I always purchased all ford products and battery's and they used to last longer than that.

June 17, 2018: I pull up to the gas pump, put my vehicle in park, turned the car off and took my foot off the brake. As I'm opening the door, the vehicle starts rolling backwards. I reverse to a safe location to get towed to the dealership, at 8 PM on a Sunday, having to work the next morning.

I had the same Recall on my 2015 Fusion and my shifter cable issue occurred before the recall was released. My gear shift was in park but the car thought it was in reverse so the vehicle could only move backwards. I had to pay for the repair, and a battery (because the car thought it was in park when it was in reverse and killed my battery) out of pocket and then file for a reimbursement months later. The cost of the repair was just over $500 in total and I just received a check in the mail from Ford, almost 6 months later, for exactly half of what I paid for the repair. $253 doesn't even cover the cost of labor for the repair, which was $276. On top of that, I spent over 12 hours on the phone with them, while at work, (mostly on hold listening to their annoying Mustang/Taurus advertisement over and over) over the course of 14 or 15 phone calls just to get information on how to get properly reimbursed, and still wasn't completely informed until the letter came out. You would think that 1) they would provide 100% reimbursement for an issue caused by their poor quality parts, especially one that probably cost them less than a dollar to manufacture per unit, and 2) they would fully reimburse a customer who helped shed light to the issue in order to issue a recall for the problem before it caused a fatal accident (I assume I'm not the only one).

Ford's customer service was absolutely appalling and unacceptable and I got the strong impression that they purposefully made it difficult to get information in an attempt to make me give up on the $506.97 reimbursement. They put me on hold multiple times after already having been on hold just to speak to someone, said "I'm going to have to transfer you" multiple times, or "had to call me back" and never did, multiple times, and had me get the vehicle serviced for the recall a second time in order to file for reimbursement.

As a Mechanical Engineer I understand that design/manufacturing mistakes can be made, and that's fine. What isn't fine is that they handled the situation in the most unprofessional way possible with as minimal customer satisfaction as they could provide. Ford needs to reimburse me for the other $253.48 they forgot to include in the check.