FastTech
Reviews and Complaints

FastTech is a website that sells a variety of products, but their shipping and customer service leave much to be desired. While some items may arrive quickly, it's more likely that you'll be waiting for a month or more for your in-stock items to ship, and then another three weeks for them to arrive. If you receive a faulty item, don't expect much help from their customer service team. They'll offer you a measly $3 store credit to keep the item and go away, even if the item cost you $75 and doesn't work.

To make matters worse, their customer service reps don't seem to speak or understand English very well, and it can take days to get a canned response to your ticket. If you paid with PayPal, they'll try to drag out the process so that you can't file a claim and get your money back. And if you never receive your product (which happened to me once), be prepared to wait four months for a replacement or refund.

If you do decide to order from FastTech, be aware that their listed ship-out times are often inaccurate. If an item says it will ship in seven days, expect it to take at least 14 working days. And since Chinese New Year 2015, the quality of their products has gone downhill, with many poorly made knock-offs being sold.

Overall, I would recommend spending a few extra dollars and buying from a more reputable seller. While FastTech may have some good deals, the hassle and frustration of dealing with their slow shipping and poor customer service just isn't worth it.

I placed an order on January 8th, 2016 on FastTech's website. I was excited to receive my two items, but unfortunately, things did not go as planned. FastTech kept telling me that they were waiting on one of the items I ordered. They kept saying that they would have it in 24 hours, but that never happened. I finally got fed up and told them to cancel the item. They agreed to cancel it, but it took them a while to do so.

After canceling the item, FastTech told me that they shipped the other item on February 2nd, 2016. I asked for the tracking number, but they did not provide it until February 27th. That's the day they printed the label, and it shipped on February 29th. I was frustrated with the delay, and I asked about my refund for the canceled item. FastTech told me that they would refund the $73 when I closed my PayPal claim. I made the mistake of closing the claim, and now they are saying that I am out of luck. To make matters worse, they will not refund my $73.

As of March 4th, the item they shipped on February 29th still shows that it is somewhere in Hong Kong. I asked for a return authorization because I plan to return the item for a refund when I receive it in April. However, since they did not refund my $73, I may have better luck selling the item instead.

I spent over $500 with FastTech, and I feel like I got screwed. I don't want this to happen to anyone else, so I recommend that you stay away from FastTech. They are crooks. Instead, try ANGELCIGS, which ships from the good old USA.

Fasttech, I have to say, I am disappointed in the service I received from you. I am left wondering if you are truly invested in the vaping industry or if you are just trying to make a quick buck off of its growing popularity. My recent order of vape coils left me with a burning sensation in my throat, a scratchy feeling, and a harsh pull. When I reached out to your customer service team, I was only offered a refund of $4.00 for an order that cost me $28.83.

I had ordered three boxes of two different types of coils, but I only opened one box of each. This left me with four unopened boxes, still sealed with their original packaging. I wanted to return these unopened boxes because I was unsure if they were from the same batch as the two damaged packs. As a consumer, I take the quality of my vaping products seriously. The vaping industry is still relatively new and it is important that companies treat it with the respect it deserves.

I feel like I have been taken advantage of and it leaves me questioning the integrity of your company. It is clear that some online companies are only interested in making a profit, and I fear that Fasttech may be one of them. While your prices may be low, it is clear that you do not care about the quality of your products or the satisfaction of your customers.

In the future, I will be looking to support local businesses who are invested in the vaping industry and who prioritize the quality of their products and the satisfaction of their customers. It is important that companies like Fasttech understand that their actions can have a negative impact on the industry as a whole. I hope that in the future, you will take the necessary steps to improve your customer service and the quality of your products.

FastTech is a website that sells E-cigarette (Vaping) Coils. However, I have had a bad experience with them. They claim to sell authentic products, but they are actually selling clones. For example, I purchased a set of Atlantis V2 Coils, but what I received were clones. I was very disappointed because I expected to receive the real thing.

The problem is that FastTech does not provide clear instructions on how they title their products. They expect you to know the difference between a clone and an authentic product. This is not fair to the customer because it can be confusing and misleading.

When I tried to return the coils, I was shocked to find out that they would only refund me 50% of what I paid. This is unacceptable because I was misled into buying a product that was not what I expected. I paid $20.91 for my order, but I was only going to be refunded $12.00. I was very upset and argued with them for days.

Finally, they agreed to refund me $5.00, which they claimed was their actual shipping costs. However, later they told me that the shipping costs were actually $7.49. This is not fair because it was not my fault that I received a product that was not what I expected.

In conclusion, I would not recommend FastTech to anyone. They are not transparent about their products, and they do not provide clear instructions on how they title their products. They also do not provide fair refunds to customers who are misled into buying clones instead of authentic products.

Fasttech is a website that I have had some experience with, and let me tell you, it's not all sunshine and rainbows. These guys will give you the runaround for what seems like forever, even after you've sent them pictures and videos as they requested. It's pretty clear that they have no intention of giving you your money back, even if the item you received is not the one you ordered. Suddenly, it's your fault that they sent the wrong item, and if you receive a defective item, it's obviously because you did something to it.

If you're patient enough to deal with their back-and-forth messaging for about 5 or 6 months, you might get a small refund, but it won't be anywhere near what they owe you. I think the only reason I got any refund at all is because they realized they were going to have to deal with me on a daily basis for the rest of their lives. It's a shame that it has to come to that, but sometimes you have to fight for what's right.

The first, second, or even third order usually arrives after taking over three months, and it's usually what you ordered. But at some point, they start treating you like you're less than human and just a means of getting free money. What can you do about it? You can't call the Better Business Bureau because they're not based in the United States. Once these scam artists get your cash in their hands, you have no recourse whatsoever to recoup your losses.

So, my advice to you is to listen to me and learn from my experience. Don't make the same mistake I did. Stay away from Fasttech if you value your time and money. Have a great day, everyone.

So, I recently purchased a vape from FastTech and I must say, I was not impressed with their service. Firstly, it took them a whole month to ship my order, which was quite frustrating. When I finally received my vape, I was disappointed to find out that it was defective. The trigger would activate itself when I left it on the table unlocked, which was quite dangerous. However, the final straw was when it burned me. The vape turned itself on, burned all the juice in the tank, and burned my leg. Its internal temperature was 200 degrees (f) which is just insane.

I contacted FastTech to return the defective vape, but they made it quite hard for me to do so. When I finally managed to return it, they never contacted me for my refund. I had to make a YouTube video showcasing the defect, which you can find by searching up #c041007138 on YouTube. They even asked me to bring it to a vape shop and fix it, giving me only half of my refund. What a load of BS!

In the video, you can see that I brought it to my local vape shop and the vape was burning the worker as he was touching the battery cap. It was quite dangerous, and I'm glad I didn't have it in my pocket when it overheated. It's been two months since I made the video and sent back the vape via USPS priority mail, so it should've arrived in three days max. However, they have not reached out to me since, and I feel like I've been scammed.

Overall, I would not recommend FastTech to anyone. Their service is terrible, and their products are defective. I've attached a photo of when it overheated on me and burned my leg. It's just not worth the risk, and I'll never make the mistake of saving a couple of bucks and buying online again.

I've had some pretty good experiences with FastTech, but I have to admit that there have been some not-so-great ones as well. One thing that I really appreciate about this site is the prices - they're often unbeatable. However, that being said, there have been times when I've received items that were just plain junk. I've had cords that stopped working after just a week, and electronic gadgets that didn't do what they were supposed to. It's definitely a mixed bag.

Shipping can also be hit or miss. Sometimes I've received items within a week, but other times it's taken two months or more. I always choose the slowest shipping method since I don't want to pay extra, but it can be frustrating to wait so long for something to arrive.

One thing that I've found helpful when shopping on FastTech is to read reviews. However, it's important to take them with a grain of salt since some of them are fake. I also like to Google the model numbers of items I'm interested in to see what other people have to say. This can be especially helpful when it comes to quality issues, since a lot of the time it's not FastTech's fault - it's the manufacturer's.

If you do end up with an item that doesn't work or doesn't do what it's supposed to, getting a refund can be a nightmare. I've had a couple of electronics that were just plain low quality and didn't work at all. FastTech won't refund an order just because the item doesn't do what it's supposed to or breaks quickly. Instead, they'll replace it with another item that may or may not work, or exchange it for something else and charge or refund the difference. They do refund return shipping, which is nice, but their default for refunds is gift cards. The last one they gave me expired in just 90 days, which was frustrating. If you want an actual refund, you'll have to beg for it.

Overall, I'd say that FastTech is worth checking out if you're looking for a good deal. Just be aware that there are some quality issues to watch out for, and getting a refund can be a hassle. Good luck!

Ordering from FastTech can be a bit of a mixed bag. On the one hand, they offer some really great prices on a wide variety of products. On the other hand, there are some serious downsides to ordering from them that you should be aware of before you make a purchase.

One of the biggest issues with FastTech is that you should only order one item per order. If you order multiple items, there's a good chance that your shipment will be held up for weeks or even months because one of the items is out of stock. Unfortunately, FastTech won't always send you a notice when this happens, so you'll need to keep an eye on the website to see if there are any updates on your order. Even then, the "ETA" they give you isn't set in stone and can be extended several times.

Another thing to keep in mind is that if you cancel an order or part of an order, FastTech won't always send you a refund. It's up to you to make sure you get your money back, so be sure to track your cancellations carefully.

If you have any tech questions about a product, don't expect FastTech to be much help. They can be slow to respond and may not even answer your question directly. It can be frustrating to have to send repeated reminders for weeks just to get an answer that doesn't really address your original question.

When your items finally do arrive, be sure to check them closely. While most items work just fine, there have been cases where the wrong item was sent or an item didn't work properly. If this happens to you, be prepared for a bit of back and forth to rectify the situation. FastTech's first suggestion is often just to credit you the difference between the item you ordered and the item they sent, but if you can't use the item they sent, that's not much help.

All that said, there are still some good reasons to shop at FastTech. They offer some really great prices on items you may not be able to find anywhere else. Just be aware of the potential downsides and don't order anything you really need from them. Overall, the money you save may or may not be worth the hassle, so it's up to you to decide if it's worth it.

I recently made a purchase on FastTech.com for two Samsung 25R batteries on April 3rd. I was excited to receive my order, but unfortunately, I ran into some issues. I decided to contact FastTech through a ticket to inquire about the status of my package. To my surprise, I received a response from Winnie on April 4th, stating that they had sent the package to DHL on the same day I made my purchase. However, the package was still in the DHL company's possession, and they were unsure of what had happened. Winnie apologized for the wait and asked me to contact them again if there were no updates in a week.

I decided to take matters into my own hands and contacted DHL myself to see what was going on. To my dismay, DHL informed me that the company I ordered from had not released the package to them. I was in "Customer Alert Received" status since April 4th, and if I tracked my package on their website, I would see the status of "Electronic Notification." I was confused and frustrated. Who was lying to me? Was it FastTech or DHL?

I decided to request a refund at 100%, and not in store credit, since I would not be using their site again. I used PayPal to complete my transaction, so I will dispute the charge and get my money returned. I work hard for my money, and $11 is not a small amount for me. I guess I will have to go somewhere else to purchase my batteries. Thanks, FastTech, for making my decision on ordering from you in the future!

Overall, I was disappointed with my experience with FastTech. I understand that sometimes things happen that are out of our control, but I felt like I was being lied to. I hope that they can improve their communication with their customers and ensure that situations like this do not happen again in the future.

I recently made an order on FastTech for some vaping mods, and I must say, I was quite disappointed with my experience. Firstly, it took over a month for my order to arrive, which was quite frustrating. When I finally received my order, I was excited to try out the Eleaf Istick clone called "Smart 20". However, right out of the box, it did not charge, no matter what cable or charger I used. I was quite disappointed to find out that it was just a cheap board and battery inside, which made it feel like garbage.

Additionally, I also ordered the V-35 Vamo clone, but when I tried to use it, the firing pin was too big. I tried using my Protank 3, Nautilus, Mini Nautilus, iClear, and other tanks, but none of them worked. I had to change the pin with one I pulled from an old eGo, and finally, it worked. However, I soon found out that the variable wattage did not work properly. The display showed wattage change, but the output remained at 35 watts. This was quite frustrating, as I ruined three coils in just 10 minutes trying to figure it out.

When I tried to contact customer service, it took them five days to respond, which was quite a long time. They asked me to make a video and post it on YouTube before they could give me a RMA, which was quite ridiculous. I refused to do that, as it was quite inconvenient. I also found out that I couldn't send the video directly to them, probably because of Chinese government internet restrictions. I was quite disappointed with their customer service, as they should have believed me when I told them that the device was broken.

In the end, I gave up on trying to get a replacement or refund, as it would take months for anything to get resolved. Shipping each way takes 4-6 weeks, which I believe FastTech counts on. I will use these items as parts, but I will never order from FastTech or China ever again. Overall, my experience with FastTech was quite disappointing, and I would not recommend them to anyone.

order number: C082146847
After ordering a product in August 21st and paying extra fee for a 7-12 days shipping, I saw that it doesn't arrive and on september 20th wrote to Fasttech support. I was told one day later that "there are too many packages in the post office, they will take a long time to update the tracking information." and I was asked to wait 5-7 days. after that I wrote them again 5 days ago, asking for a refund. I did not receive any response and 2 days ago, wrote again, asking to not be ignored and for a refund. still, no response.
attached is my correspondence with fast tech:

#5.
posted 12 days ago
by you

Hello
I haven't received my order yet although it said it should be here by now.
What's going on?
Order #C082146847 - package 1
Shipped 9/11/2018
Thanks
S

#6.
posted 11 days ago
by yuki Staff

We are sorry for this issue. As now there are too many packages in the post office, they will take a long time to update the tracking information.

Could you please give it 5-7 days more for the tracking update? If there is no update then, please get back to us and we will send an inquiry to the post office.

Thank you for your understanding.

#7.
posted 9 days ago
by you

This is simply disappointing and unprofessional. My order was made in August 21st. It is still not here. I paid for a 7-12 days period and it's been more than a month now. I have already had to buy a replacement via amazon. I am pretty certain this is the last time I am using your services.
I am expecting a full refund.

#8.
posted 8 days ago
by yuki Staff

Sorry for trouble in this issue. Please kindly note that the international shipping sometimes is unexpectable, as many factors will affect the shipping time. The package is still on the way now, please wait for some more time for it.

#9.
posted 5 days ago
by you

how much time exactly do you (and I) need to wait more for you to realize that this is not ok? that if a client pays for a 7-12 days delivery and he still doesn't get his order after 40 DAYS (!) maybe you should act like a serious business and finally give him a refund?
This is simply outrageous. I am asking for the second time-give me my money back.
Thank you
Shai

#10.
posted 2 days ago
by you

Hello
please don't ignore my last email I sent you via your website.
I am till rightfully expecting my refund. it has been more than 40 days and
nothing has arrived
Thank you
s

#11.
posted 1 day ago
by you

Still you rather not answer.
The fact are that I paid for a product. I paid for the product to arrive in 7-12 days. The order was made six weeks ago. The tracking have lost track since the 16th of last month.
You are refusing to give me back my money and ignore my messages, there is one word for it,
please, for the last time, pay me back my money.

So ordered these 2 on July 27th they supposedly shipped it on August 1st & today is the 14th and upon checking tracking it says it was returned to sender? But then in another status it said it got lost in transit? Well that's not my fault so yes this [censored](ME) has been emailing them & calling for my refund of $40, what they think they can steal from us hard working people & scam is out of the product we order? I DONT THINK SO, THEY DONE MESSED WITH THE WRONG WOMAN HERE, THEY THINK BECAUSE THEY ARE IN SINGAPORE THEY ARE UNTOUCHABLE THEY ARE WRONG, AT THE END OF THE DAY THEY WONT SEE ME COMING...STEER CLEAR OF THESE IDIOTS

Link: https://www.fasttech.com/p/5457500

Order No. : C052922543, Dated: May 29, 2018

Tracking No. : RT389392096HK

Tracking number RT389392096HK status shows that the package been delivered however, I never received the package

When contacted Fasttech customer service they informed me that they don't have any means of finding package with the tracking number provided by Fasttech. Instead customer should find the package in post office on his own when there is no proper tracking number.

Moreover, I have paid USD1.64 more for the shipping.

Am looking for complete refund of the money which is total USD5.24.

oh what a mess their website is! It takes them forever to finally ship your items, but it takes them only two seconds to charge your hard earned money. It's what they usually do with no problem. But what next? Long long waiting. The longest waiting that a store like this can provide. 2.5-3 months... So ordering from there is like checking your ability to be patient and stay calm at the same time. oh and if you get a non-functioning part and will want a refund, they will give you a hard time, but won't do anything.

I searched online for replacement coils for my atomizer on my ecig. Fasttech was the only place that claimed to have them. I thought it was great because every other website said they were out of stock. I placed the order for 10 5packs. 10 days later I received an email from Fasttech that explained they did not actually have this item and I could receive store credit or a refund. I responded immediately that I wanted a refund. That was the last I ever heard of them. Although I sent multiple emails to them they would not respond. Well one month after I made the order And 20 days after I told them I wanted a refund there was no response.

It was clear that they were not going to refund my money. I was lucky that I paid with PayPal. I decided to complain through PayPal and SHOCK! within 12 hours and on a weekend the money was returned to my PayPal account. Of course they don't want to loose their use of PayPal. How else would they be able to milk unknowing people out there in cyberspace?

I recommend never to purchase anything from these scam artists. They are not trustworthy and WILL steal from you if you are to trusting.

I placed my order on March 12th and it was shipped out March 13th. I have ordered two other times from this company and the item arrived within 10 days. It appears that USPS has lost the package and I requested assistance from the shipper to try and help me locate the package. I got the sorry message as well as telling me I needed to contact the post office which I told them I had already done that two days ago. Their idea of customer service is to copy tracking information, paste it into an email and send it to you. This was purchased through PayPal so I am going to contact them for assistance. My advice is avoid this company at all cost.

I have ordered some stuff from Fasttech and paid for my order. Later I received a message stating that they don't ship to my country. Seriously? When I placed my order I provided my address and they said nothing! And only after they took my money they informed me that they don't deliver to my country. Then I asked for a refund but they refused. I told them that was not my mistake, they saw my address and they could have told me about that! Do not order from these guys! Please, someone help me get my money back!

I made an order in early January and nothing ever arrived. I still communicate with these clowns and they keep saying my stuff is on its way. Asked them to cancel my order a million times now, but they refused and told me to be patient. They said that my order was shipped on February 2nd, but when I asked for some sort of confirmation they ignored me. There is no tracking information, so I have no idea where my order is. www.fasttech.com is a total scam! I'm sure that they never shipped my items and they still have my money!

If you order from these guys do not bother paying extra money for shipping. Even if you pay extra you will be waiting for your package like forever. I purchased three items from FastTech and paid extra for rush shipping. I actually expected to receive my items within two weeks, but it is already two months since I ordered. I contacted customer service, they apologized and asked me to be more patient. Paying extra for shipping is useless, it’s just a waste of money, and will only cause your order to take much longer to arrive. Still hoping to get that package.