SUBMIT A COMPLAINT / poor customer service

12145 Orr And Day Rd., Norwalk, CA, United States
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You would think that being a brand as big a fashion nova is they would have their things together but nope. I wrote a complaint a year ago and unfortunately this updated complaint is no better. It is still nearly impossible to reach a customer service rep because your call is routed to a dial tone that leads to noone! Try calling the of luck! No store answers and it is the same situation as their 800 number. Spoke to supervisor Nassim M. who advised that as a corporate and headquarter office they are not able to reach their own stores!!! Mark my words never doing business with this poor company again and will be spreading this review across all social medias and other outlets of complaints. For the record, it took 22 calls to the store which resulted in no answer and 11 calls to the 800 # with a total wait time of 1 hour to hear from a rep then a call back 1 hour after that from a supervisor who was not able to help in any way. Coming from working at a call center it would be a shame to work for this company and represent this company.

Dec 7, 2018

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