Family Heritage Life Insurance Company / Reimbursement for monthly fee taken out of bank account after request to cancel due to death

Cleveland, OH, United States
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We contacted customer service via telephone in Nov of 2015 after the death of my uncle on Oct 29th, 2015. They continued to take out $71.50 out of his checking account. Sent a letter in June of 2016, they still continued to collect monthly payments until March 2017. They only reimbursed my aunt a little over $400.00 dollars when the total amount taken out was over $.1200.00. They claim that the policy had been transferred to his current spouse in 2012, but we have no paperwork showing that.

May 2, 2017

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