eTeacher Group’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of language learners are dissatisfied with educational programs.
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Arbitrary charges and restrictions of paid course
I was signed up for Greek A Course. One for eTeachers Group later called me with a claim that I was awarded a scholarship. He claimed I can get 5 courses with an academic credit but I have to make an x amount of payment on monthly basis. Being that the sales rep was super persuasive, I went ahead and signed up for it. I later realized the sales rep lied over so many packages he claimed I will be having in the so called scholarship. I later called to cancel and to just keep my Greek A Course I already paid for. But without any notification, they forcefully and arbitrarily attempted to commit fraud on my account by charging my bank account with over $575 twice but my bank flagged it as a red flag transaction. The school later claimed that since I am cancelling the so called scholarship, they were attempting to charge me for the cancellation fee. Before now, I was never told about any cancellation fee and I never signed any document to that effect.
Today, the school went ahead and deactivate my Greek A Course I am taking up 28 Unit class already. Upon contacting their customer service, They claimed that I requested my account to be deactivated whichI never did. I am now stuck and frustrated without getting access to my paid class. This eTeacher Group needs to be called to order for the false act of advertisement they are offering to people. They give false claimes to things that are not true. They are desperate to make money even by fraudulent means.
Desired outcome: I demand that the school should reinstate my Greek A Course immediately. I only have 2 unit to complete this class. And I demand a written apology for the frustration they have made me go through.
Hebraic Context of Bible
I enrolled on this (at great expense). When I needed to change the dates of course the web page did not allow this.
I therefore tried to cancel the courses, but was told I still had a lot to pay! So this organisation wants payment but does not keep its side of the bargain.
I told the service representative (salesman, money grabber) that the quality fo the courses was not good enough. His rely was that I had not attended many live. True, as these were basically reciting slides to me, I could watch the recordings. No interaction on courses whatsoever!
I was told I could reschedule the courses after I had spoken to this Mafia person. But that has not happened! The web page does not even allow me to see the dates of future courses. I have had to ask for this by the "customer service" page.
to add to the frustration I was sent an email to give customer feedback. When I followed this I was taken to a page to pay more money for more (not good) courses! I raised this with the strangely named "customer service" but had no reply.
The service is an absolute disgrace. The organisation is more concerned with getting more revenue than in giving quality service.
They do not have their own complaints email; a surprise as from what I read online many people are dissatistied.
Desired outcome: to be able to reschedule the courses I have paid and registered for.Better an immediate cancellation with no more costs to pay, so I can enrol on a real Biblical Hebew course, worthy of payement.
Refund
Requested to refund my money back in June 24 and I have not yet received my refund back to my account. I request my refund within 5 days and I have not received them yet. Its been over 2 and half months still no credit back to my account. Their number is [protected] and my student ID 8433121. I have already filed with BBB.
Desired outcome: 100% full refund
eTeacher Group customer service/refund policy
If you think you will cancel or are okay with being signed up for other classes without consent, DO NOT use this company. Dishonest Scam -- careful putting your card on file. They will charge it without consent and sign you up for classes and then threaten court if you ask to cancel. We were yelled at asking if we wanted to be taken to court and then after writing a review we were contacted by a manager, they said that they will stop cancellation charges and not charge the rest of the course and they apologized but offered no refund. We were scammed out of a lot of money. Student ID: 6889582
thieves
I enroll in the hebrew class with them. I did ulpan 2 and ulpan 3 with no problems, I loved my teacher and I really learned a lot with this program. However, in spite of being a good customer already, they decided to give me hard time and to mess up with me. To explain you the problem, basically, They called me in july to know if I wanted to continue to ulpan 4 which I answered YES but not before december and I want to continue with Etti and no other teacher. Therefore we closed it and I bought the ulpan 4 and they told me they gonna contact me to choose the schedule.
They tried to contact me over the phone in november to book me for a class in november but they couldn't because I was in israel that month so my phone line in USA was frozen. THey say that they also emailed me but I never received any of those emails. At the end, they enroll me in a class in november without my consent which is not a class with my teacher either.
They called me in february to ask me what is going on, I didn't attend any of the classes since my ulpan started but obviously I wasn't aware of it which I stated.
After several calls and arguments with them, they dont want to put me on another ulpan 4 unless I pay again for it.
I didn't even ask to be refunded, I just want to take my classes but it seems hard. They are going around the problem, saying that they did whatever they needed to do in order to reach me but they couldn't. bul... They are just trying to get away with it like that. That s the israeli way. They dont even want to give you the name of the supervisor, not willing to do anything.
I was so pleased with those classes but honestly Im so disappointed of them and how they handle this kind of things. I could continue with them until the last ulpan which means 3 other more courses but they blew it up.
Bottom line, Stay away from them.
yes it is a hard line sales. And i is very hard for them to take no for an answer. And they have lied to me. And yes they do schedule classes with out your permission. I was promised deals then they switched. Here in the US we call it bait and switch which is there tactic. I also agree that they can be liars and thieves. Be careful.
ETeacher Group tactics have not changed thru April 2016. As a previous car salesman, they use the same unethical hard pressure and quick payment tactics. I could only take one day of being a car salesman and resigned. I should have known better than to query their pop-up internet advertisement, the rapid phone call I received, and the continued discounts that appeared with phone hesitation I made. I was fortunate to get away with a penalty of 25%!
I was called by Eteacher, but not told that was who they were. Instead the sales rep said they were through Hebrew College, which they do have classes through, but is not the one I was being spoken to about, and they are not Hebrew College. She refused to let me see the contract first because of 'time'. After signing up and receiving the email and contract I realized it was Eteacher, not Hebrew College, and immediately began the cancellation process. I followed all required procedures in the contract. On top of that, anticipating an issue, I froze my credit card and got a new one so no new charges could be made. I kept calling and no one answered in customer service and when i got ahold of tech they wanted to transfer me so I emailed to have a record and told tech support that they needed to put the message in and email. I received an email recognizing my decision to cancel. The next week they contacted me. I told them I wanted a refund. The sales rep agreed but tried to convince me to continue. I said call me in 2 weeks to discuss. From the issues I see other people had online I was concerned no would mean no refund. After receiving the refund I talked to the sales rep again and explained I'm currently not interested. Even after repeating he, different than first one, continued to push "i would lose sale price if I keep cancellation." Without my consent, instead of emailing me confirming cancellation, he emailed stating I would be following with the new contract. None of my emails stating I would not be picking up a new contract were answered or even acknowledged. When asked for a time to call I stated not before 10am and almost every day for 2 weeks they have called between 8:30 and 9am. I have since spoken once more to the rep stating to leave me alone and I had canceled and had no interest in restarting. In responce he emailed me a bill with a threat of legal action. No lawyer or legal info in the email, showing me it was merely scare tactics. The next day I was called again, I rejected it, and received an email stating they wished to discuss the course I'm enrolled in, which I am not. At this point they are harrassing me and instead of listening to the customer are following the pursue until defeat tactic, which doesn't work. I lived in Israel for a year and am not swayed, more than anyone is by a reg salesperson. Scare tactics don't work. They have lied by saying "we can see you've opened the emails" to emails I've never received, which can't be seen unless they have special technology or hack my personal email. I had not received any email stating the start of a class, which I was not supposed to be signed up for, which they tried to use to convince me to pay. Plus giving random dates for when I cancelled and not acknowledging the emails. When I brought them up he stated I needed a vocal cancelation via phone, which is NOT stated in the contract, nor any email. THEY ARE A SCAM STAY AWAY.
unathorized charges
The first rep from eteathergroup told me I could learn Ashkenazi pronunciation. They only teach in Sephardi. Two different ways of speaking Hebrew. eteathergroup could only provide different teacher, not ashkenazi. Since the class had already begun, I was told, that to, cancel the class, I would be charged the full amount of tuition. Subsequently, when speaking to the last rep, I told him, I would continue with the class. Eteachergroup was authorized to charge me $100 per month. Instead, upon conclusion of my last phone call, I was charged the remaining amount. Eteachergroup was not authorized to do so.
I do not recommend doing business with eteachergroup. Experience might be different if attending the physical univ in Israel. I am still in process of attempting to resolving this matter.
The classes might be good. Why take the chance on losing you money when other options for this tpe of learning exist?
I am facing the same problem with them! HOrrible ! They have charged me twice in the same month, I have asked to cancel my inscription and they just ignored my request and charged me over and over again! I have had no class and I have spend more than half of the total amount...
I will suit them! as soon as possible.
Hi, i have the same problem with them. They charge me for to payments, threten me with legal action, just couse I want off.
Did enywone get a real suit?
We should all file a class action suite against them.
Business practice
First I would like to note that it's odd how you cannot really do a search on anything negative dealing with this group. I saw nothing but good reviews and it seemed like a good program. I should have just went with my gut on the matter. One minute I'm inquiring after services and the next I'm on the phone with a fast talking sales rep. I really like what they are offering but I don't like how pushy they are and how pricey. If those were my only complaints that wouldn't be a big deal but that's not the end of it. I agreed to the program that the guy even broke down in to nearly manageable monthly payments. An hour later I decided not to go through with it. I was told, verbally and in email, that I had 24 hours to cancel in order to receive a full refund. I called and cancelled and that is when the nightmare began. The sales person I spoke with made note of my cancellation, sent me an email confirmation and told me I'd be contacted shortly by another representative. OKay, why? I just thought it was a part of protocol or something. A horrible game of phone tag is now going on. I've been charged for the first payment plus a tax for it being an internet transaction. I cannot reach anyone. Every time I speak with someone they 'take a message.' Why is it that the number they supply us with only puts us in contact with someone who can only take a message?! How is the matter to be resolved? How many messages must I leave? How many people must I speak with before anything more than a message can be taken?! Is this what these people do? No matter how hard I search I find little to nothing about their reputation. When trying to search for it the internet is flood with their ads and reviews from them by them. Doesn't this sound kind of scam like? You cannot find a bad thing about them or a single complaint. They try to get all of your information right off the bat and call you within minutes. Then if you cancel they are somehow oddly unavailable. Hmmm, seems scam like.
I'm hoping others will post about this company. They seem to offer great services but they most definitely operate in an odd manner. It's wholly frustrating. Believe me, I've learned my lesson.
Wish me luck in ever getting in touch with someone or getting my refund. I hope no one else has this problem.
I'm so sorry to hear that! I'm finally getting some resolution but I don't know if they will stick to their word and refund me. They do seem life vultures! I hope everything works out for you and the pension is safe. I'm going to use Rosetta Stone and stay away from these people from now on. It's too risky! Good luck.
They took $672.45CD from me in April of this year (2022) and gave me NOTHING for it.
Want to do a Class Action Suit. Who want to join me? Email me at kwbritt53@gmail.com, in subject put Class Action Against ETeacher. I will get back to you on our progress and preporation.
THANK YOU EVERYONE for sharing your experiences. I filled out a "Request for Information" form on the eTeacher site tonight. Very surprised to receive a call from Israel shortly afterwards. The caller (Erev, I think) gave a good spiel about what they offered. It sounded great - just what I was looking for. He then came to the cost - $1200 US. This was too much for me in a lump sum, so he said it could be 3 payments of $400, taken out over the first 3 months. I asked him to call back in 10 minutes, because I needed to check my finances. When he did, I still hadn't sorted things to have enough to cover the first payment then and there. His response was that if I gave him my bank details, they would delay taking out the money for 24 hrs so I could sort things. He pushed for my details, then reluctantly agreed to phone back the following night to get these. This was when alarm bells were sounding. The pushy nature and pressure for getting a payment felt like a scam. I've encountered this before, with a completely different product. Luckily, in that case, my bank alerted me and I was able to cancel my card. In that instance, I was harassed by the company for months afterwards, even though I'd received no product nor signed any agreement. I finally blocked their number. Tonight, after speaking with Erev, I received an email from eTeacher with a student number for Biblical Hebrew A. I had clearly stated that I was interested in modern Hebrew, and I had in no way enrolled for any course. I then decided to check online, and from reading a lot of experiences, have now blocked his number on my phone, and his emails will be directed straight into my Deleted Items. I won't be pursuing this. It's such a shame. It was just what I was looking for! I'm sad for those who were abused by this company and haven't been able to receive redress. Thank you for your warnings to help others avoid this trap.
Same bad experience here. I was looking for an advanced Hebrew class. They told me they had a class for my level. However, their advanced classes were in fact intermediate classes at best and I did not learn anything. Since finishing with the class, I have been regularly receiving sales calls, sometimes several a day. I have therefore blocked their number. This company is terribly managed and seems intent on destroying its own business.
Enthusiastic teachers, good customer service about technical matters, good course material but a sad lack of listening material. They provide 3-4 minutes of dialogues to listen to at the lower levels but as of level 4 (halfway through the course) instead of providing more, there is suddenly NO recorded educational material (dialogues by native speakers, oral grammar exercises) to listen to outside of class.
After graduating on Hebrew A class, which I enjoyed very much, I noticed that while being in the middle of the class A, I was asking to go further into hebrew/greek/Aramaic etc classes, to register. The sale person was very (to put in simple term) aggressive. I was looking forward to the whole program.
My problem was that I could not make one payment in time while being in class B, after responding to the repeated emails which I answered back from each one. It seems that nobody answered me back. I was told that if I don't make a payment, I will be cut off. I already paid my tuition for the Hebrew Class B and even I made payments for future classes for the program. I found out that I was cut off until I make my future payments.
My question is that, , the reality is, even when the courses are quite good, money come first. Forget any difficulty along the way while the actual class is basically paid off but not the future ones.
To me, it shows that the care of students are less than the revenue of this organization. Very sad because the courses are very good. For this reason, I will quit the class and omit any future classes' payments and I will study what I need to learn on my own or with other means.
Sorry ETeacherGroup, there should be better dialogue between your faculty and the accounting departments when dealing with eager students just like me.as well as others.
Michel Charland
Canada
I had started the Hebrew A course and attended seven of the lessons. Unfortunately, I had to stop due to some family issues. However, I had planned to complete payments and just use the material and recordings to study on my own, I only had a couple more payments left.
eTeacher had started calling me every day after I missed a couple of lessons. I decided to answer and was "pressured" into enrolling in a new course with a discount. The person told me that it would be an "open enrollment" and I could choose when to start the class. As a result, I paid an initial fee and expected to choose a start date when I could attend the class.
Instead of the "open enrollment" I was immediately enrolled in a class. I never acknowledged the enrollment and told them I was not able to attend that class. At this point I decided to cancel the class, I had never enrolled or attended the class and was not able to attend the class.
Fortunately, someone had attempted a fraudulent charge on my card and I had closed it. This was the same card eTeacher had.
After informing eTeacher that I did not enroll and would not pay for the class they refused to make any adjustments or cancel the class. Instead, they attempted to charge the full amount on the closed card and started threatening to take legal action.
I was really interested in learning biblical Hebrew, but this experience has not been a good one.
I really don't think they will try to take any legal action and if they did I doubt they have a leg to stand on. There was never a signed written agreement.
For anyone in the USA it might be possible to get an order against their bank account - not sure but it's worth a try. Here are the details.
Wells Fargo Bank
Branch: Northern CA Technology
SWIFT: WFBIUS6S
ABA: [protected]
Account Title: ETEACHER LTD
Account Number: [protected]
Address:
400 Hamilton Ave.
Palo Alto, CA, 94301
OMG! Where is my eyes before! Thank you for all comments. This is terrible! This is my last letter for them and nothing...! "Finally: I haven't recieve any emails or phone calls in respect of cancelation course before is start in September, that I have requested. I haven't recieved any refund, % from ETeacher Group Ltd in regards with business terms and conditions, or any other refunds what was cleared from my account."
My experience has been good, but people are a "little pushy", but still honorable w/terms, etc. HOWEVER
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thieves




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