Eteacher Group / business practice
First I would like to note that it's odd how you cannot really do a search on anything negative dealing with this group. I saw nothing but good reviews and it seemed like a good program. I should have just went with my gut on the matter. One minute I'm inquiring after services and the next I'm on the phone with a fast talking sales rep. I really like what they are offering but I don't like how pushy they are and how pricey. If those were my only complaints that wouldn't be a big deal but that's not the end of it. I agreed to the program that the guy even broke down in to nearly manageable monthly payments. An hour later I decided not to go through with it. I was told, verbally and in email, that I had 24 hours to cancel in order to receive a full refund. I called and cancelled and that is when the nightmare began. The sales person I spoke with made note of my cancellation, sent me an email confirmation and told me I'd be contacted shortly by another representative. OKay, why? I just thought it was a part of protocol or something. A horrible game of phone tag is now going on. I've been charged for the first payment plus a tax for it being an internet transaction. I cannot reach anyone. Every time I speak with someone they 'take a message.' Why is it that the number they supply us with only puts us in contact with someone who can only take a message?! How is the matter to be resolved? How many messages must I leave? How many people must I speak with before anything more than a message can be taken?! Is this what these people do? No matter how hard I search I find little to nothing about their reputation. When trying to search for it the internet is flood with their ads and reviews from them by them. Doesn't this sound kind of scam like? You cannot find a bad thing about them or a single complaint. They try to get all of your information right off the bat and call you within minutes. Then if you cancel they are somehow oddly unavailable. Hmmm, seems scam like.
I'm hoping others will post about this company. They seem to offer great services but they most definitely operate in an odd manner. It's wholly frustrating. Believe me, I've learned my lesson.
Wish me luck in ever getting in touch with someone or getting my refund. I hope no one else has this problem.
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