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The good, the bad, and the ugly - discover what customers are saying about eMoto UK

Welcome to our customer reviews and complaints page for eMoto UK. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with eMoto UK.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used eMoto UK's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with eMoto UK, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with eMoto UK. Your feedback is an important part of our community and will help others make informed decisions.

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6:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eMoto UK Not delivering the ordered goods, after paying in advance, communication stopped

Hello fellow motorcyclists,

a warning ordering goods in UK at Emoto. Super websiteand looks trustfully.
I placed my first order in may 2009, I found some other useful parts and made a second order the next day. First order arrived correctly, only one part in backorder, no worries so far.
Contacted them by e-mail and discussed to put the backorder part in second package, but it could take a while.
Every week I ask for the status of my order, in the beginning I needed to change parts due to undiliverablity, even needed to pay an extra ammount of money.
After several weeks I asked again for the status of my order, they confirmed that all parts arrived and package will be sent ASAP, it's a month later still nothing.

So be warned and try to buy someware else!
In total I spent nearly 400 GBP, and still have nothing but trubble.

Kind regards Klaas-Jan

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Benoit
, BE
Dec 03, 2009 11:28 am EST

We ordered parts for a Ducati bike for an amount from £ 1640.79.
We have done the payment on november 4th.
No delivery, no answer, nothing!
Can anyone help us?

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1:45 pm EDT
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eMoto UK Never ever use....

Without doubt the worst service I have ever experienced. No communication, no refund and no goods. Time scale is emense, phone numbers are not factual and the amount of other complaints about this so-called company must take up half of google. For your own good, please never use this company.

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panosko
, GR
Apr 17, 2012 9:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I Lost 850 GBP from them Made a big order for my Ducati and never received. They kept the money and was told that there is no refund for items not in stock ! I informed almost all forums about them. They they didn't like what I did, and they asked me to remove all my posts and will send me the money back. I removed almost all of them, I aslked them to send me the money back, and then I had a new repply. Because of the posts I made, I will not get my money back! Anyway, the fact is that they are big crooks, Dirty Rotten Scoundrels and keep away from them, or send them to jail!

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Ducati 1098
, NL
Mar 11, 2010 2:54 pm EST

Internet con artists. Beware of this fraudulus party. Initial contact is good, very quick email response until you pay them. You don't receive any shipping details or an onder number ever. After a few weeks they drown in silence, taking your honest hard working money... Rob & emoto uk, instant karma is gonna get you...

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Agustus
, NL
Dec 18, 2009 11:30 am EST

Dear Motorfriends,

Watch out NEVER ever use Emoto for parts. Reaal stealing practis !
I agree as well, with all responses written above.

Another thing Emoto changed their name to ITA-MOTO same ###, site is the same, so be aware and watch out !

Is there no one who knows how to stop these THIEFS ?
Warning people is not enough. Every day there are new victems.
I lost 350 GPB and a friend of mine 2500 GPB.

SO BE AWARE, CHECK OUT FIRST ON THE INTERNET FOR RESPONSES about a specific company before you buy goods.

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Benoit
, BE
Dec 03, 2009 11:20 am EST

We ordered parts for a Ducati bike for an amount from £ 1640, 79.
We have done the payment on november 4th.
No delivery, no answer, nothing!
Can anyone help us?

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gladius
Selby, GB
Nov 20, 2009 6:04 am EST

Do not use this company ! They were rude and offensive in their replies to my e-mails I sent to them after wating for rear sets for over three mounths ! The phone line is a farce, they will never answer only by abusive email. I managed to get my money back through Visa Charge back after paying for my goods with my debit card, they got the money put back in to my account. These people should be closed down they are a discrace to the biking community.

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Lugiord
, IT
Sep 18, 2009 6:17 am EDT

I fully agree. Waiting from June (already paied...), no delivery, no answers to my emails, no answers to the only telephone number. I will try to persecute lthem legally

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Struds
St Brelade, GB
Jul 06, 2009 10:17 am EDT

I have in the past received a good service but when I had an issue with some goods I purchased on their recommendation they were not receptive and so I ordered and paid for an additional part they recommended to sort the problem which they advised has been shipped but has never turned up. No responses to email, their contact form, telephone voicemail or faxes.

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Danb84
Aberdeen, GB
Jun 30, 2009 9:08 pm EDT

Totally agree - con artists and theives the lot of them. Still haven't received my items either. Don't return phone calls or emails. Flashy website makes people think they're legit, when they're everything but...

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