EGS International LLC / Poor Quality High Impact Hurricane resistance Doors
Are you thinking of installing custom sliding glass doors and other hurricane protection windows to comply with the latest Florida building code regulations in Florida? Is your building in Dade, Broward, and Palm Beach? If you are an architect, designer, developer, building owner, contractor and distributor and you care about your customer relationships, be careful. If you are a homeowner, be even more careful. EGS International LLC manufactures poor quality sliding doors. When you install one of their doors, the painting on the frame starts bubbling up and peeling (see photo) and the aluminum frame starts getting exposed to the elements and rusts. I am a customer and I was a victim of this company after paying several thousand dollars for their junk. They offer a warranty on their doors, but they invent all kind of excuses for not honoring it. It must be a company's policy because there is not even a service department. They ask you to call again….. Then Gary Zack, the President, will tell you that it's your fault because you don’t clean the windows; one year later, Gary Zack will say that you should not have installed the window in an oceanfront property because EGS International LLC-manufactured doors are not fit for that purpose; another year later, he will tell you that he is running lab tests (in his lab…what a joke) to figure out why his doors do not perform…After 3 years, you give up. Other owners in my building had the same issue and gave up calling as well. The company’s owner, Robert LaViolette, uses most of his energy in marathons and does not seem to care about his customers either. Do me a favor, do not become a victim of this company. There are many other manufacturers of sliding glass doors in Florida!!!