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DW Quail Golf / Internet Shops, Inc. / charged but didnt ship

1 United States Review updated:

I ordered products on the 1/1, they charged by debit card 1/3 and never shipped product. When I contacted the company they shipped a few hours later. The advertised that the orders would process and ship within 72 hours of order. The fair credit Billing Act says it is illegal not to ship within advertised time period unless stated in terms of sale.

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  • M9
      14th of Nov, 2017
    0 Votes

    Order an item 2/11, card charged 6/11, 6/11 contacted Dave to ask when it will ship, wrote back saying it "should ship tomorrow", week later now 13/11 no shipment confirmation, wrote another email on 14/11-same day received an email stating it shipped but once again no tracking info. Company advertises "usually ships w/in 72 hrs" well-in this case it has been 12 days-no item-no shipping/tracking information. Customer service number on website-for new orders only-and even that takes you to an answering machine. Save your nerves folks-shop elsewhere.

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